NYE – Drunk Livery Driver!
Here’s a horrible story from a Hoboken411 reader who acted responsible in arranging for a taxi on New Year’s Eve to avoid drinking and driving.
Ironic New Year’s Eve Taxi Hell-Ride
“Rather than driving this New Year’s Eve to a house party 25 minutes from Hoboken, we made the responsible decision and hired a car service, New Millennium Car Service of Union, NJ. Assuming we would want to have a few drinks, we were willing to pay the additional holiday fee to drive us back and forth from the party to ensure a safe evening.
After some confusion about our return pickup time, our driver, more than 1 hour late, was pulled over on Route 17 on the way back to Hoboken. He failed a sobriety test and was arrested. Yes, we were still in the car. The Bergen County Sheriff’s Department was very polite to us and waited with us until New Millennium sent us a replacement driver to pick us up. We waited more than 1 hour for the driver.
Our scheduled 1:00 AM pickup time got us back to Hoboken at 4:15 AM. New Millennium Car Service suggested that we pay only $50, rather than the $70 for the return trip “since we had been through so much.” I didn’t pay the driver at all, and called Armando, the dispatcher to explain why. Rather than apologizing to us for what we’ve been through, Armando tells me that I was wrong to not have paid and that “he could have left us on the road” as an alternative. In the background, the Manager, whose name I believe was Sal, was yelling obscenities directed at me, because he lost money on the ride.
The most disappointing aspect of the evening was the lack of empathy for the situation. Not only was the driver late in picking us up, but got arrested and never once did we feel as though New Millennium Car Service cared about our well being or retaining a customer. Thankfully we were pulled over because we could have gotten into a serious accident.”