HPU headaches continue in Hoboken


Hoboken HPU permit process asinine!

Oh brother – the bone-headed antics continue at the Hoboken Parking Utility!

Apparently, their new online systems is doing jack squat to improve the quality of life in this city, and driver frustration levels are through the roof.

Here’s one one Hoboken411 reader sent in this week:

“Like many other residents that have a car in Hoboken, I recently received a notice on my windshield informing me that I needed to renew my resident parking permit for 2012.

The paper noted that HPU has put in place an online system for applying and renewing your permit.

It’s accessed here.

So I proceeded to sign up for the site, fill in my info (license plate, VIN #, current decal #) and submit scanned copies of my documents (drivers license and registration with a current Hoboken address).

It seemed all went well.

My application was accepted, apparently checked by someone at HPU, and I received an email stating that my permit was issued.

Below is an excerpt from the email I received:

Online system wastes residents time; offers opposite of convenience

“However, I received a call from someone at the HPU today stating that I needed to come in with 6 forms of documentation to verify my identity. If not, my car may be booted.

I inquired as to what the online system was meant for; just a waste of my time? I was told that the online system is for future use and I am still at risk to be booted if I do not provide the extra documentation in person.

This is not stated anywhere on the application website, nor anywhere on the confirmation email stating my permit was issued. I’ve paid far too much money to HPU in the 5 years I’ve lived in Hoboken and this sounds like either the newest scam at HPU or the prevalent ineptitude of the office.

I just wanted to warn anyone else that thought they were covered by applying and getting a confirmation from the website in case they decide to give the word to start booting cars.”

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9 Comments on "HPU headaches continue in Hoboken"

elainetyger
Member
elainetyger

Even residents with valid stickers can get towed… did you know that if you see 2 temporary (paper) no-parking-for-constructoin signs that are 15 feet apart, that you can get towed if you park within 8 feet on either side of them? I found that out the hard way once at 8:30am. Also HPU gave me the wrong info over the phone as to the correct order of visits in order to get my car back. Correct order is:
1) get license, registration, and insurance cards. (If any of them are in your car, that’s at the tow pound at 15th/Jefferson.)
2) bring them down to City Hall HPU and wait in line behind all the other suckers who are getting the shaft.
3) finally get a tow release form from the desk clerk
4) go to the exact opposite end of town — 15th/Jeff — with $80 and the tow release and get your car
5) take the parking ticket off the windshield, write a check for $38 and enclose it with the ticket and pay for a stampt to mail it in because you don’t feel like waiting on that line again any time soon.

I left the cursing parts out of the procedure, but you can fill them in yourself.

HomeTeam
Member
HomeTeam

Ah, Ian’s “frustrate them until they buy a bike” strategy is working…

john14
Member
john14

Don’t get me started with those Bike Hoboken Bozos! I saw one of those obsessed zealots riding on the sidewalk and almost ran over a stroller mom. Not sure which is worse these days. [quote comment=”215292″]Ah, Ian’s “frustrate them until they buy a bike” strategy is working…[/quote]

trueblue11
Member
trueblue11

I don’t understand why bike -riding should be allowed on the sidewalks. Bikes should be ridden in the streets. If you need to go onto the sidewalk with your bike, GET OFF and walk it!!!![quote comment=”215293″]Don’t get me started with those Bike Hoboken Bozos! I saw one of those obsessed zealots riding on the sidewalk and almost ran over a stroller mom. Not sure which is worse these days.[/quote]

HomeTeam
Member
HomeTeam

The mayor herself almost knocked me over last summer flying down the sidewalk on 1st. [quote comment=”215293″]Don’t get me started with those Bike Hoboken Bozos! I saw one of those obsessed zealots riding on the sidewalk and almost ran over a stroller mom. Not sure which is worse these days.[/quote]

joey maxim
Member
joey maxim

is there any place when one can rent a bike? mine as well start a thrend..[quote comment=”215294″]The mayor herself almost knocked me over last summer flying down the sidewalk on 1st.[/quote]

pepe_22
Member
pepe_22

The online system didn’t work for me so I had to go in. There was a line up into the stairwell, and the one older lady working behind the desk decides it would be a good time to take a smoke break. On her way out she stopped and had 2 personal conversations then went out to have her cigarette. She basically took a 25 minute break right at the busiest time of the morning. Infuriating to every one in line because they saw the whole thing!

Luckily I was next and went to another window, but for everyone else in line this was terrible.

The first time I got a permit I had to come in twice, and spoke with two different people who gave me clearly conflicting information on what they could accept. Terrible experience every time I’ve dealt with them.

Stuff like this is why state and local gov’t has such a bad name.

Adam_C
Member
Adam_C

This town has serious issues. Those control freaks are putting a hurting on local businesses.

Shayyho
Member
Shayyho

I received the same phone call today. After providing my Application ID and stating I received the “Your Permit Has Been Issued” email, the lady said she would have to move all my information from the old system to the new system.

Seems like a lot of wasted man hours calling individuals that already completed the application and fees!!

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