Trinity “Lost and Mine?”

1/13/2010:

Seems like a Hoboken411 reader is having a bit of difficulty from a late December visit to Trinity Bar (306 Sinatra Drive)… Perhaps someone can advise him who the best person is to speak with?

lost and stolen iphone at trinity bar hoboken nj

“My lost iPhone and Trinity runaround!”

“On Wednesday night 12/30/09 a group of friends and I went to Trinity around 11pm to grab some drinks after a dinner party. When we arrived there was a small crowd at the bar (maybe 15 people) and some floaters at tables, but it was otherwise fairly empty. Our group has about 10 people and we posted up to the bar right in the corner. By the time last call and closing time rolled around, we were the only folks in the joint.

When I settled my tab with our bartender Stacey, I remember putting my iPhone face-down on the bar. When I was done, someone in my group had distracted me, and I walked out the door without my phone. It wasn’t until about an hour later than I realized I had left it on the bar. When I did, however, I was certain that I’d have no trouble retrieving it in the morning based on the fact that I left it directly next to the taps on the bar and we were the ONLY people there when we left.

The next morning I walked in around 11:30am and spoke to the bartender on duty to see if he had my phone. He did a quick search in some drawers, the tills, and behind some electronics but didn’t come up with anything. He told me my best bet was to come back after 7pm when Stacey was due to come in to work and speak with her. So, I did just that. However, when I spoke to Stacey that evening she claimed she didn’t find the phone or ever really remember us being at the bar, despite the fact that she had served us all night and we were her last customers. I left my information with her and asked that she confirm with other bartenders, bus boys, cleanup crew, etc to be sure it hadn’t been found. A day when by and I hadn’t heard anything.

On 1/3 I called the restaurant again, hoping to speak with a manager. I was told that no one was on duty and that my best bet was to call back the following afternoon. I, of course, followed up again (1/4) but was again told that no managers were available. This time, though, I spoke with the hostess and gave her a full account of what happened and asked that she pass along a message to the managers or head chef (whom she said was in charge of bus boys and cleanup) and that someone would give me a call back.

As of today, I have not received a phone call back. I find it frustrating that no one had the courtesy to return my calls and I find it very hard to believe that my phone could go missing when there was no one else in the bar when we left. At the risk of accusing someone, I just would appreciate hearing that a manager fully questioned the staff about my phone. To me, this is almost theft by one of their employees.

If there is anything you can do to help: post a quick message on H411.com, get me a managers name or number, or otherwise… I would GREATLY appreciate your help. The phone was a black 32GB iPhone 3GS with a black silicone rubber case.”

What do you suggest? What would you do in the same situation?

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30 Comments on "Trinity “Lost and Mine?”"

plywood
Member
plywood

I suggest we all go for an evening at Trinity for an in-depth roundtable discussion of this topic, accompanied by a panel discussion by the Trinity management staff, replete with a reading of the bar’s position paper on lost and found items and as well related policies and procedures, followed by a film strip on safe and responsible cell phone carrying and a robust question and answer period. If available at a moderate fee, we could have 9 moderate the evening. I’ll provide the door prizes and finger foods, and midtown could bring some swag to distribute. But even that would just be scratching the surface of this riveting and controversial topic.

youme66
Member
youme66

Booze, swag, accusations, I’m there!

In response to plywood who said:
I suggest we all go for an evening at Trinity for an in-depth roundtable discussion of this topic, accompanied by a panel discussion by the Trinity management staff, replete with a reading of the bar’s position paper on lost and found items and as well related policies and procedures, followed by a film strip on safe and responsible cell phone carrying and a robust question and answer period. If available at a moderate fee, we could have 9 moderate the evening. I’ll provide the door prizes and finger foods, and midtown could bring some swag to distribute. But even that would just be scratching the surface of this riveting and controversial topic.

9
Member

YAWWWWWWWWWWWWNNNNNNNNNNNNNNNNNNNNN

hobposer
Member
hobposer

agreed, dead issue but i think i was correct?

In response to 9 who said:
YAWWWWWWWWWWWWNNNNNNNNNNNNNNNNNNNNN

hobposer
Member
hobposer

When the word theft is amongst wording in BOLD TYPE it pretty much reads theft to most people. I am not here to judge you or defend anybody here. I know this place is run by good people and if something was left it would have been found and returned, people have lost there before and recovered soon thereafter. There are various possibilities here. Perhaps they looked and didn’t find it, maybe your number was misplaced, etc. You wrote dinner party correct not office party and to me dinner party involves cocktails, you then stated you stay until last call, this reads you were drunk or close to it. You left it at the bar, you admit it. The way it reads to me is it is all your fault and perhaps it was not left at the bar. You live upstairs so you are probably a regular. If you wanted a direct answer and live upstairs why not go in and speak with a manager directly instead of calling? It sucks you lost your phone, we have all been there but your initial comment and your follow up defense are hurting you not helping you, my opinion, I will wait for others to chime in.

Tobytobs
Member
Tobytobs
The bolding was not added by me… I’ve been to Trinity only three times in the year+ I’ve lived there. And since managers seem to work days and so do I, contacting them via phone was my only choice. And that was my only real motivation for writing to H411 was to somehow get in contact with a manager, nothing more. I’m done. In response to midtownauthentic who said: When the word theft is amongst wording in BOLD TYPE it pretty much reads theft to most people. I am not here to judge you or defend anybody here. I know this place is run by good people and if something was left it would have been found and returned, people have lost there before and recovered soon thereafter. There are various possibilities here. Perhaps they looked and didn’t find it, maybe your number was misplaced, etc. You wrote dinner party correct not office party and to me dinner party involves cocktails, you then stated you stay until last call, this reads you were drunk or close to it. You left it at the bar, you admit it. The way it reads to me is it is all your fault and perhaps it was not left at the bar. You live upstairs so you are probably a regular. If you wanted a direct answer and live upstairs why not go in and speak with a manager directly instead of calling? It sucks you lost your phone, we have all been there… Read more »
hobposer
Member
hobposer

There are managers day and night at any bar in town. I think you acted too quick here. I am sure there was insurance so a new phone would have been free or bought for a small deductible. The reality is you lost it and not them and now they look bad because you didn’t get the entitlement you think you deserve. You work during the day and live in a nice place that is pricey so you must be somewhat smart. Please next time use more caution before you ask someone else to fight your battles. Trinity is someones bread and butter, and now it is potentially hurt because you left a bar at 3am and you misplaced your phone. Were you drunk? Please answer that

In response to Tobytobs who said:
The bolding was not added by me…

I’ve been to Trinity only three times in the year+ I’ve lived there. And since managers seem to work days and so do I, contacting them via phone was my only choice. And that was my only real motivation for writing to H411 was to somehow get in contact with a manager, nothing more.

I’m done.

xtreme
Member

midtown…Unless something has changed recently with AT&T & Apple, insurance is not offered for the iPhone. If you lose it or break it you must pay full price for a new one. Part of the APL/ATT contract was that the iPhone could not be insured.

Again, this may have changed (I’m a Verizon customer happy with my service and product – the Droid). And yes I have insurance on mine 🙂

In response to midtownauthentic who said:
There are managers day and night at any bar in town. I think you acted too quick here. I am sure there was insurance so a new phone would have been free or bought for a small deductible. The reality is you lost it and not them and now they look bad because you didn’t get the entitlement you think you deserve. You work during the day and live in a nice place that is pricey so you must be somewhat smart. Please next time use more caution before you ask someone else to fight your battles. Trinity is someones bread and butter, and now it is potentially hurt because you left a bar at 3am and you misplaced your phone. Were you drunk? Please answer that

pawzclawz
Member
pawzclawz
MidtownAuthentic: You have gotten this into your jaws and like a pitbull are not letting go why? There are not managers day and night in any bar in town. As nice as you can be,is as stubborn as you can be. I left a pair of eyeglasses in Liberty. A few years ago. I knew for a fact. I left them there. I called and inquired. They said they didn’t have them. I never got them back. At another time. I thought I lost a ring at City Bistro. It turns out. I lost it elsewhere. I replaced it. I called City Bistro to inquire before I realized. I lost it elsewhere. I called City Bistro in the middle of the day. A cleaner not a day manager answered the phone. In response to midtownauthentic who said: There are managers day and night at any bar in town. I think you acted too quick here. I am sure there was insurance so a new phone would have been free or bought for a small deductible. The reality is you lost it and not them and now they look bad because you didn’t get the entitlement you think you deserve. You work during the day and live in a nice place that is pricey so you must be somewhat smart. Please next time use more caution before you ask someone else to fight your battles. Trinity is someones bread and butter, and now it is potentially hurt because you left a… Read more »
hobposer
Member
hobposer
I can see you lost your glasses again my dear. You are obviously not reading what is posted. How can anyone complain and put down someone else when they are the ones to blame for their actions, especially when it appears they stayed at a bar until last call? If the guy asked someone to charge his phone and he left it there then ok, that’s one thing but the OP admitted it was his fault, so why crap on someone else for his human err? The OP stayed until last call, this tells ANYONE he was drinking pretty good, so why because of his irresponsible actions should someone else be blamed? In response to pawzclawz who said: MidtownAuthentic: You have gotten this into your jaws and like a pitbull are not letting go why? There are not managers day and night in any bar in town. As nice as you can be,is as stubborn as you can be. I left a pair of eyeglasses in Liberty. A few years ago. I knew for a fact. I left them there. I called and inquired. They said they didn’t have them. I never got them back. At another time. I thought I lost a ring at City Bistro. It turns out. I lost it elsewhere. I replaced it. I called City Bistro to inquire before I realized. I lost it elsewhere. I called City Bistro in the middle of the day. A cleaner not a day manager answered the phone.
pawzclawz
Member
pawzclawz

I think we are viewing this two different ways. The poster is not blaming Trinity because he left his phone there. He knew he left his phone there. He knew it was his fault. The same way I knew it was my fault for leaving my glasses in Liberty. He is just blaming Trinity for putting him off. I understand that frustration. It is poor business to not deal with an issue that has validity.

In response to midtownauthentic who said:
I can see you lost your glasses again my dear. You are obviously not reading what is posted. How can anyone complain and put down someone else when they are the ones to blame for their actions, especially when it appears they stayed at a bar until last call? If the guy asked someone to charge his phone and he left it there then ok, that’s one thing but the OP admitted it was his fault, so why crap on someone else for his human err? The OP stayed until last call, this tells ANYONE he was drinking pretty good, so why because of his irresponsible actions should someone else be blamed?

hobposer
Member
hobposer

No I am looking at this clearly, you are not. 1001 scenarios to why he didn’t get a call. If he wanted it back right away or wanted an answer then since he lives above the bar, the proper thing to do is walk, introduce yourself and ask questions, if you do not get the answer go back another time, not complain about entitlement to a phone call

In response to pawzclawz who said:
I think we are viewing this two different ways. The poster is not blaming Trinity because he left his phone there. He knew he left his phone there. He knew it was his fault. The same way I knew it was my fault for leaving my glasses in Liberty. He is just blaming Trinity for putting him off. I understand that frustration. It is poor business to not deal with an issue that has validity.

707
Member

My girlfriend left her purse at Trinity one night. It was returned to her the next day with all of her cash and other belongings in it. I would be very surprised if someone there took it.

hobposer
Member
hobposer

I have lost my phone numerous times. I understand your frustration, I have been there. That place is a good place, if something was lost I am sure lengths were made to find it. I do have to point out that in your story you went to Trinity after an office party? I have been to office parties and they are “get drink parties”. You then closed down Trinity amongst friends and colleagues. The story reads as if you were drinking all day. Perhaps you took your phone with you and lost it in a cab or dropped it? There have been a million letters to 411 where people write that they were drunk or whatever and lose phones in cabs. Perhaps you actually lost it?

Tobytobs
Member
Tobytobs
What I wrote to Hoboken411 was not indicative of how I treated Trinity, and perhaps a bit harsh. Every time I spoke with them I was very courteous and simply asked that they keep an eye out and have a manager call me. It was only after I was ignored that I got angry. I never stated I was at an office party, in fact, I was just out for a late dinner with friends beforehand. I also never directly accused any of the employees of theft, merely that I had no way of knowing if anyone had found it without hearing from a manager. And I live right above Trinity, so I didn’t lose it on the way home… In response to midtownauthentic who said: I have lost my phone numerous times. I understand your frustration, I have been there. That place is a good place, if something was lost I am sure lengths were made to find it. I do have to point out that in your story you went to Trinity after an office party? I have been to office parties and they are “get drink parties”. You then closed down Trinity amongst friends and colleagues. The story reads as if you were drinking all day. Perhaps you took your phone with you and lost it in a cab or dropped it? There have been a million letters to 411 where people write that they were drunk or whatever and lose phones in cabs. Perhaps you actually… Read more »
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