PATH communication breakdown
If any of you PATH riders were effected by yesterday morning’s brief service disruption – Hoboken411 reader Richard feels your pain.
C’mon PATH – is it that hard?
“To everyone it may concern,
I stood on the PATH platform at 33rd Street this morning for over 15 minutes before the first announcement was made that there were problems on the line. I waited another 5 minutes before deciding to take the MTA to WTC to Exchange to catch the HBLR back to Hoboken. During my ride home, I was struck by a number of observations:
- Not once in that 20 minutes on the 33rd St. platform did the new flat screen monitors display ANY information about regular PATH service, let alone the problems on this morning’s commutes. These monitors are the perfect place for both types of info — why hasn’t it been implemented? NBC should be for this — if there is no transportation information on the screens, eventually riders will stop looking at them.
- Even better, some of these screens should be on the other side of the turnstiles, so that riders would know to turn around and catch the subway to WTC BEFORE they spend a fare to enter PATH @ 33rd, 23rd, 14th, or 9th.
- On the other side of the river, there were passengers on the HBLR who were going to Hoboken, unaware that PATH – 33rd service was suspended, who could have easily gone to Exchange Place instead if they were notified. When is a comprehensive, real time rider notification system going to be implemented between all of the NY metro area’s mass transit systems?
Improving communication would have benefits every day, not just during service outages or, in a worst case scenario, a public emergency.”