2/9/2009:

The following is a dialogue between a Hoboken resident and Annette Chaparro, from the Hoboken Division of Taxi & Limousine Licensing:

taxi-overcharging-in-hoboken-nj.jpg

Are taxi’s ripping residents off?

Annette,
I live in 1000 Jefferson. Every morning I take the building shuttle to the PATH. Some times the shuttle is full and we split a cab with everyone that was not able to get into the shuttle.

Lately, the cab drivers have been charging us $3 per person even though we all got in to the cab at the same place/time.

Can they do this? If not, what can I do/say?

Let me give you this morning’s example. Shuttle left and 4 of us agreed to split a cab. The cab stopped, we got in and he mentioned the $3 fare per person. Me and my husband got out of the cab. A second cab comes by and its 2 girls that are friends/roommates and the 2 of us. We got all the way to the PATH and the driver decided that it was $5 per couple because we didnt know the girls.

This is NOT the first times this happens. If it is ok to do this I don’t have a problem paying that but I do not appreciate when they want to take advantage of us.

Thank you,
JB

Read the rest after the jump…

(Hoboken Taxi Issues, continued…)
From: Annette Chaparro
date: Thu, Feb 5, 2009 at 10:51 AM
subject: RE: taxi Fare

Jennifer,

I have a couple of questions for you.

Is this a yellow taxi or a dark sedan type car?

Does the car have Hoboken Logos on the doors? If yes, do you remember the number that is displayed in the middle of that logo? All I need is the date, time and number.

Bottom line, this is against rules and regulations. Yellow cabs licensed by the City of Hoboken are the only ones that can pick up passengers that are not prearranged (called to the location by phone). All other licensed vehicles cannot pick up passengers off the street that are not prearranged. It is illegal for vehicles that are not licensed by the City of Hoboken to pick up any passengers from the street.

Our drivers go through a drug & alcohol test, state and federal fingerprints, submit valid driver’s license and must be on the insurance policy among other things before they are issued a license. It is not safe especially for women to get into any vehicle that does not have the City Logo on the car doors. If any our residents/passengers have a complaint against any of our licensed vehicles or drivers we can easily track them down. This is not the case for out of town unlicensed drivers and vehicles.

I am working on improving things. I appreciate you taking the time to inform me, this makes my job easier. Please feel free to contact me with any questions, complaints or ideas. Share my information with others. Next time IF the vehicle you and your neighbors are getting into is a yellow Hoboken taxi going to one stop within Hoboken, just give the driver $5.00, tipping as always is optional and get out of the cab. If the driver expects more money just tell him that “I spoke with Annette at City Hall and she told me the fare is $5.00 and you can call her if you have a problem with this or would you like me to call her now” I can bet he won’t have a problem.

I hope this is helpful and thank you again for informing me. Have a great day.

Sincerely,

Annette Chaparro
Division of Taxi & Limousine Licensing
94 Washington Street, 1st Floor
Hoboken, New Jersey 07030
201-216-1090
201-239-6625 fax
achaparro@hobokennj.org

from: JB
to: Annettte Chaparro
date: Thu, Feb 5, 2009 at 1:53 PM
subject: Re: taxi Fare

Annette,
I know it was a yellow cab from Hoboken the 3 times that this has happened. I dont remember the number but I do know it has been 3 different cab drivers. I will keep an eye out for next time and I will let you know.
Thank you for getting back to me so promptly,
JB

to: JB
date: Thu, Feb 5, 2009 at 2:02 PM
subject: RE: taxi Fare

Jennifer,

Great! I can’t wait until you tell me the numbers. We just had a meeting on January 27, 2009 they were warned; now we take action. Again, thank you for taking the time to inform me. This is so helpful.

Annette

Hoboken NJ

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