Reader Mail: Above and Beyond
Here’s a great story about how Willow Tailoring & Dry Cleaners came through for a resident and Hoboken411 reader Kim. A good story I wish we’d hear more often.
“I wanted to share something with you about Willow Dry Cleaning (1123 Willow) in hopes that you would consider sharing it with your readers, mostly because I believe this kind of service and dedication is an anomaly.
In retrospect, the details seem unimportant, but I had to do some last minute alterations to a bridesmaid’s dress for a wedding this past Saturday. So, I dropped it off with Mr. & Mrs. Kim who I have been using for years because they always do a beautiful job in a timely manner. I dropped off on the Saturday before and it was to be ready on Thursday, which was cutting it close since I had to leave Friday morning for Villanova, PA.
To make a long story short, the dress was not ready when I went to pick it up Friday morning, and I could not change my departure that morning because I was due to be at bridal luncheon and was driving two others in the wedding party.
After contemplating the option the FedExing the dress, the Kim’s saw that I was beyond nervous that it would get stuck in a the vast logistical nightmare of overnight delivery options. So, they asked me for the address of my hotel and said they had GPS…. Were they really going to drive my dress to PA? Yes, and they did… Dropping it off by 4 PM – saving the day, and my ass.
I cannot say enough about them and the work that they have done for their customers over the years. I think it is rare to find people who are willing to go the extra mile- let alone 100 – for their customers.
I will use them for the rest of my days in Hoboken. Feel free to share the story, if you think it would be of interest in a feel good kind of way. Everyone I have shared it with has been astonished and some mentioned that I should send to you. Otherwise, try them out — they are awesome!”