Jersey City Website: Bravo!
Hoboken411 recently commented on the state of the Hoboken Police website which had been down for quite some time (and still is, despite word that it was supposed to go live last month).
Additionally, the old Jersey City website was referenced as “rather useless”.
Well, I can take that back now.
Jersey City Sets an Example
Jersey City has recently unveiled their new city website. Other than the updated, clean & logical design, there is one feature that stands above the rest: The Resident Online Help Center.
Information such reporting and resolution of service requests, fixing potholes, managing barking dogs, illegally parked cars, complaints about businesses and much much more!
You can even pay your city taxes online! Excellent!
The site is located at cityofjerseycity.com, residents will be given a tracking number for each request and receive an email once the job is done. Talk about efficiency!
There will be a time limit to assigned to various tasks. Now you can hold someone responsible if they drag their feet! Fixing a pothole, for instance, should be repaired in three days. If that time passes, the complaint is escalated and taken to a group responsible for determining what’s causing the delay. This is similar to the system that most Police Departments use to track “open cases”.
The nicely redesigned site was developed for a mere $34,000 by Oho, a company based in Cambridge, Mass.
But what would we do for the people that would no longer be needed on the city payroll?