Delete or not to delete?
Here’s an open question to readers of Hoboken411.
Back when this site was being developed, it was my intention to have every Hoboken business listed and able to be commented on by the readers. To express their opinions, both good and bad. A central repository of historic public feedback.
In the past 10 months, I’ve only received a few complaints from business owners. Whether it had been something I wrote in a review, or more recently what the readers have written about their particular business.
Some shop owners have thicker skin than others. They actually appreciate seeing what the public is saying about them. Call it a free suggestion box. They may not be particularly thrilled with reading a negative comment, but they still strive to improve to keep their clients happy in this competitive environment.
And there are some folks that have asked to have their businesses removed entirely due to some not-so-good comments. I’ve responded to them saying that I would be doing the readers a disservice if I removed a business and all the comments. People have a right to know what others are saying, but in the long-run they typically will use their own judgment. I usually suggest they read the other listings where the owners came on and responded to the customers they serve. That shows that they’re approachable, open-minded and respect others.
So what should I do? Remove the businesses? Or keep them?
If I do remove, should I keep their listings anyway, delete and turn off the comments, and note: “Removed at the request of the owner due to the many negative comments”?
I don’t want to remove anything. I just don’t feel it’s right.