How Do Devices Assist Patients in Navigating Hospitals

How Do Devices Assist Patients in Navigating Hospitals

Imagine having to go to a new hospital for a procedure, not only may you feel unsure, but having to try to find your way around a vast and strange institution makes it even more daunting.


Patients attending hospitals for medical procedures now have more options than ever before. That’s why it’s critical to have a well-planned healthcare navigation strategy in place to reach new and returning patients in your hospital at the optimal time. A good wayfinding navigation system is critical to visitor satisfaction in any complex building or location, including health establishments, shopping malls, airports, and institutions. Here’s what we recommend to achieve this.

Enhance Hospital Layout for Ease of Navigation

Considering the layout is one method an emergency department can boost patient flow. The arrangement should make it easy for both personnel and patients to navigate the facility and execute necessary activities.

Digital Healthcare Kiosks and Signage

Healthcare digital signage is a system that primarily consists of a digital display, which can be interactive, static, touchscreen, or non-touch, a freestanding kiosk, and an internal computer loaded with specialized software. Commercial grade touch screen kiosks are intended to facilitate guests or patients by streamlining various procedures to aid in the burden on personnel. The kiosks can provide vital facility information, maps, instructions, and navigating assistance, assist with check-in and medical bill payment, provide real-time wait time updates. This frees up workers to focus on more complex tasks or those that require more personalized support.

Waiting room digital signage displays serve to relax patients and anxious family members by keeping them entertained while they wait. These signs are useful since they can display estimated wait times as well as general health information. During the winter, for example, they advise food and wellness suggestions to help prevent colds and flu.

A New Standard in Patient Care is Indoor Mapping

Using advanced indoor mapping capabilities, you can ensure that patients and visitors to your healthcare institution have a stress-free visit. The navigation app’s interactive maps, turn-by-turn directions, Smart Search, Mobile Pass, and other amazing features can alleviate some of the most common concerns about navigating huge, complex venues.

Select Colours that are Meaningful

Colors are a powerful tool for many people to identify one location from another. Make sure the colors are consistent with the colors on the map, whether they are integrated into the floor or painted on the walls. Additionally, include at least one additional means to distinguish a space. Colorblind or visually impaired people may be unable to use color as a navigational tool.

Assess the Online Patient Experience

A decade ago, having a website was sufficient to wow prospective patients and assist them in locating your healthcare brand identification. However, a website is now the new front door for healthcare. It’s often the first thing patients see, and if it’s not optimized for user experience, it could also be the last time a person thinks about your hospital or healthcare services.

Put yourself in the shoes of a patient. If someone landed on any page of your website, would they be able to identify your practice’s location, or your medical practices’ many locations and primary services within 5-10 seconds? Will they be able to promptly contact the appropriate person? Is the imagery and wording representative of the average patient at your healthcare facility or practice?

The user experience is an important factor to consider while designing a website. However, sometimes designers are so focused on making the website appear attractive that they lose sight of the patient experience. We frequently discover that websites must be entirely redesigned. Small modifications, such as moving the “Contact Us” form higher up on the page, could assist.

Create A Mobile-Friendly Healthcare Website

A responsive website is one that automatically adjusts to the size of a screen, ensuring the same experience whether the site is browsed on a computer, tablet, phone, or any mobile device. It’s the usual in website design today–[FYI: Google will mobile-first index all websites, including Healthcare websites, by September 2020]–but it’s also something search engines check for when crawling any medical website to determine how and where you’ll rank.

Google values user experience and will prioritize competitors that have a mobile-friendly website. In general, responsive websites provide the finest mobile digital healthcare experience. Even if you already have a responsive site, make sure that your information and visuals continue to load properly (and quickly!) on mobile devices.

Patient Registration and Contractor Management

Patient check-in systems enhance patient flow and eliminate labor-intensive paper-based operations by streamlining the process of patients arriving for appointments. They save costs through efficiency and improve information accuracy. This efficiency frees up administrative employees for more critical tasks such as.

  • Make self-service arrival registration available to patients.
  • Real-time information about the waiting area.
  • Patients’ cultural variety is catered for with multilingual skills.
  • Accessibility features enable wheelchair users to utilize the product comfortably.

While Contractor Management Kiosks enable contractors to register their arrival on site prior to starting work. The kiosk will display site induction information and cross-reference credentials with the contractor database to ensure that all insurances and licenses are on file and up to date. Work health and safety managers can use photo capture, live-evacuation reports, time-in-attendance tracking, and auditable auditing of all contractors on site as useful tools.

In Conclusion

Today’s healthcare environment recognizes the need for improved and efficient patient flow in delivering value-based health. Optimizing patient flow is critical for healthcare facilities for two reasons: patient safety and care quality. Improving your patient flow is another method to boost income and patient satisfaction. Using technology, hospital administrators can generate the statistics they need in real-time and keep their Patients feeling more comfortable.

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