Changing Condo Management Companies

How hard is it to change management companies in Hoboken?

One Hoboken411 reader was already in the process of getting ready to change condo management companies – then the storm hit:

“Hopefully your intelligent readers can offer some sound advice. Prior to hurricane Sandy my condo building had been having issues with our current management company. We were already in the mental process of knowing we needed a change.

Then Sandy hits. Management company loses power (ok understandable), loses phone service, loses internet access. All totally understandable. What is not is that no contacted us to see if we needed anything, no one was in the office nor posted a note with an alternate way of communication.

Even after power restored we got only ONE visit from company after dark a week after the storm.

Everything that has been done to keep the building going was by the owners. Not by the management company we have paid thousands of dollars over the past nine years.

The cops, firemen, contractors all complain about this company. We know its time to change. But change to what. Is there anyone that is happy with their management company or have recommendations.”

Any advice for residents who want to “clean house” and start fresh with a competent building management company?

19 Responses

  1. eleenyc says:

    Wow. I had to ask myself if i wrote that email in my sleep. My same experience exactly. I can only guess at the Management Company in question…

  2. hobokenj says:

    I had the complete opposite experience with our management company during and after Sandy. We switched from a management company in town to this one several years ago and have never looked back. Peter has outperformed year over year and would recommend that anyone dealing with the subpar management companies in town give him a call. Here is his info.

    Peter R. Johnson
    peterj@theprogressivecompanies.com
    phone 973-299-4444 ext. 208

    TheProgressive Companies
    2 Sylvan Way Suite 304
    Parsippany, New Jersey 07054

    • eleenyc says:

      Copied the contact info. Thank you.[quote comment=”218223″]I had the complete opposite experience with our management company during and after Sandy. We switched from a management company in town to this one several years ago and have never looked back. Peter has outperformed year over year and would recommend that anyone dealing with the subpar management companies in town give him a call. Here is his info.Peter R. Johnson phone 973-299-4444 ext. 208TheProgressive Companies 2 Sylvan Way Suite 304 Parsippany, New Jersey 07054[/quote]

  3. eleenyc says:

    We have been unable to live in our building since the storm. Everyone is house-hopping while working out the up-front costs, insurance, getting repairs scheduled all the whiel waiting on Adjusters to come by. The adrenalin rush is beginning to fade. I am thankful for good friends and relatives but I want to be back home.

  4. jgriffo1 says:

    I am president of my condo board and we made a switch in 2010 to Hudson Property Management. When I have a few minutes, I’ll offer a detailed explanation about how we made the switch and what the process was like.

    In the meantime, I HIGHLY recommend Hudson PM. Their work was outstanding from the beginning, and they have been just as outstanding with their work done after the storm. For example, our flooded areas were being treated for mold and toxins within one week of the flood waters receding.

    If you are considering a switch, please give them a look:

    https://www.hudsonpm.com/

  5. vivaClinton says:

    We’re discussing switching companies too so thank you for the references. We’re also looking for an online “portal” that can be used by everyone in the HOA. Does any building currently use a similar system and have any suggestions?

    • Angry Bird says:

      I would love to know if there are any portals out there because our Mgt Co doesn’t like for us to all have contact with one another – they know it would then be so much easier to oust them if there was a common thread. Probably also the same reason we go years without a meeting. Even after Sandy they have been reluctant to schedule. I wouldn’t be surprised if they were also one of those in-town jobs everyone is referring to.[quote comment=”218230″]We’re discussing switching companies too so thank you for the references. We’re also looking for an online “portal” that can be used by everyone in the HOA. Does any building currently use a similar system and have any suggestions?[/quote]

    • jgriffo1 says:

      Hudson PM does have a web portal which is one of their selling points. They’re working on an upgrade right now but it has been very useful for us. Not sure if it would suit your needs or not but you can certainly ask them for a demo.[quote comment=”218230″]We’re discussing switching companies too so thank you for the references. We’re also looking for an online “portal” that can be used by everyone in the HOA. Does any building currently use a similar system and have any suggestions?[/quote]

  6. willow says:

    Good information. It seems to me that these companies should be regulated. I hear nightmare stories all the time and they get away with it.

    • jgriffo1 says:

      In the absence of government regulation, I think it makes sense for condo boards to network and share information, perhaps in a public forum like this. We could self-regulate by firing all the bad management companies.
      [quote comment=”218240″]Good information. It seems to me that these companies should be regulated. I hear nightmare stories all the time and they get away with it.[/quote]

  7. Craig-D says:

    I’m the president of my condo association. We use Red Bridge Property Management. We are extremely pleased with them. If you call with a problem, someone gets back to you immediately and it gets taken care of. They are based here in Hoboken and they don’t only manage buildings in town – they build them as well.

    Red Bridge Property Management
    200 Garden St # A
    Hoboken, NJ 07030
    (201) 792-9368

    Ask for Richard or Peter and tell them Craig from Adams St. sent you.

  8. hobokenkid1984 says:

    i have been a life long resident of hoboken for over 25 years. i currently work for a property management and real estate company. i just want to put my two cents in as it regards to tenants not having heat, hot water, gas or electric. In case none of you ” people” have noticed there are some people who lost everything in the storm. i live down the shore and the town i live in has hundreds of millions dollars worth of damage. Some people lost their lives, while others lost there house. i understand the frustration you may have without having power or gas, but lets be realistic at least you have a home. im getting tired of all this talk blaming the management companies for the problems with heat or electric. In case you all havent seen there are PSE&G trucks all over town trying to restore gas or eletric.No property management company works for pse&g so we can not tell you when power or gas will be restored. My management company as well as others are doing our best get pseg to move faster to get power and gas restored to the builldings. everyone just has to be more patient. it was a natural disater that hit hoboken as well as the east coast and we will NEVER get through this is people start pointing them blame and bitching over no heat or electric.. If you dont like it move out and move to a town that accepts you inconsiderate people…

    • willow says:

      I suggest you re read the article as well as the threads. No one is complaining about not having power or gs. We are complaining about worthless management companies that get paid thousands of dollars for not doing their damn job. If I handled my job the same way my management company does I would be fired within the week. They have no accountability and no work ethic.

      The fact that there was a natural disaster does not give you the right to neglect your customers and their property. If anything it warrants you to work harder to make sure you are doing everything you can to help them in their time of need.

      Your comments above lead me to believe you are involved with one of these companies that people are trying to escape from and that is why you are so defensive. [quote comment=”218243″]i have been a life long resident of hoboken for over 25 years. i currently work for a property management and real estate company. i just want to put my two cents in as it regards to tenants not having heat, hot water, gas or electric. In case none of you ” people” have noticed there are some people who lost everything in the storm. i live down the shore and the town i live in has hundreds of millions dollars worth of damage. Some people lost their lives, while others lost there house. i understand the frustration you may have without having power or gas, but lets be realistic at least you have a home. im getting tired of all this talk blaming the management companies for the problems with heat or electric. In case you all havent seen there are PSE&G trucks all over town trying to restore gas or eletric.No property management company works for pse&g so we can not tell you when power or gas will be restored. My management company as well as others are doing our best get pseg to move faster to get power and gas restored to the builldings. everyone just has to be more patient. it was a natural disater that hit hoboken as well as the east coast and we will NEVER get through this is people start pointing them blame and bitching over no heat or electric.. If you dont like it move out and move to a town that accepts you inconsiderate people…[/quote]

  9. livinglegendjt says:

    I just wanted to say a special thank you to Sacci Management. They were out the Saturday before the storm checking our building and then were back afterwards. Anthony Sacci himself came to inspect the property on Wednesday after the storm. They took care of the flood in our basement and started right away with the clean up!

    • HoboHoya says:

      I wasn’t planning to comment on this story but after seeing this post about Sacci management I feel I must share. I had a very different experience with them. Now I cannot comment on how they responded to the storm because I no longer live in their building (in fact, the awful management was one of the biggest reasons I moved out). I truly hope Sacci responded quickly and effectively for the sake of everyone in their buildings…but based on my own experience that is very surprising to hear. There are too many instances to count but here is one that stands out in my mind. Long story short we were having ongoing plumbing/toilet issues, they came to fix it (only after several calls), they did not do an effective repair because it seemed worse after they had come “fix” it. I called them to inform them of this and stated I was concerned it was still broken and we would be stuck with no toilet. They did not respond to my several calls. One morning I wake up to the fire department banging down my door because apparently a pipe in the back of the toilet had broken and flooded our entire bathroom and much of the apartment beneath us. This finally got Sacci’s attention (hallelujah!) and they came and completely replaced the toilet, which I think they knew was necessary the first time but were trying to avoid. Everything was fine with the replacement, but wouldn’t it have been much easier and caused less damage if they had properly repaired/replaced it in the first place? Anyways, I guess that wasn’t really a “long story short” haha, but that’s just one example of the incompetence I experienced with Sacci Management. Just trying to help other people avoid the headache, especially if you’re going through all the trouble of switching management companies![quote comment=”218245″]I just wanted to say a special thank you to Sacci Management. They were out the Saturday before the storm checking our building and then were back afterwards. Anthony Sacci himself came to inspect the property on Wednesday after the storm. They took care of the flood in our basement and started right away with the clean up![/quote]

  10. lovethistown says:

    I live in Hoboken and our condo association has been using the same management company for 25 years. It doesn’t take a disaster like Sandy for me to acknowledge the incredible work that these guys do. I speak to a lot of people around town and I hear things about management companies that are horrifying. That is definitely not our experience.
    We have 48 units, 16 garages, and 16 crawlspaces. A crew of guys were here the next day with multiple dumpsters and the cleanup began immediately. We‘ve since gone through a whopping total of 14 dumpsters, had all of the affected areas cleaned, remediated, power washed, carpets ripped out, and are in the process of completing all the work.
    If response time matters to you as much as it matters to us, throughout the year- not just when a disaster strikes, this is a solid company that have been doing this for over 30 years.
    Email me at victorianmews@yahoo.com, and I can put you in touch with them.

  11. The Professor says:

    I agree that people are not complaining about not having power. Of course, that is out of the management company’s hands. I took particular issue with the fact that our management company was without telephone at the office and therefore incommunicado- what, does nobody have an emergency cell phone? One of the partners, however, I found out was able to somehow contact mutual friends and get drunk while residents tried to figure out how to get a generator to remove standing water. I think this company has the money to hire assistance who may care, but they would rather pocket it and take all the “responsibility” which amounts to “thanking everyone for their patience during this difficult time.” Please, the dude was not having a difficult time hanging with friends on Hudson who had power, drinking red wine! Then- the following day after hobnobbing, he left town with the family and we were without remediation for the next week!

  12. jgriffo1 says:

    To answer the original question about advice for buildings that want to make a management company switch:

    I’m president of a condo board of a 35 unit building. In 2010, we decided we needed a change for management for various reasons. I think we put it off for a while thinking it would be a time-consuming and daunting task but the issues were mounting up and we had to bite the bullet and make a move.

    To start, we did our homework and did some networking. We asked for suggestions from other residents. We asked friends and acquaintances for references. A fellow board member reached out to a Hoboken Mommies and asked for help.

    We narrowed it down to three companies we wanted to evaluate, two were established in Hoboken and it’s neighboring cities, and one was based in Bergen County.

    We came up with a list of questions and e-mailed them to all three in order to pre-evaluate their answers. They were mainly based on situations that we thought were lacking with our current management company.

    Following that, we brought the three in for in-person interviews in the building. We asked them some more standard questions they drew up. We focused on certain things about how they operated, ran finances, managed projects, handled emergencies, and handled communications. We even asked about simple things like how they used e-mail and if they could automate our monthly dues payments as those two things were issues with our old company.

    The Bergen County guy took himself out of the running with how he handled his interview. He was disorganized and didn’t seem like he would be a good fit. We were left with the two local companies and had to make a decision. We ended up with Hudson Property Management as our final choice. A few things set them apart:

    -Their use of technology, they have a web-portal that has both board and member views.
    -They agreed to handle our bill paying electronically (our old firm was still mailing me checks)
    -They charge a premium for managed projects. This may seem like a disadvantage because it was an additional charge, but I looked at it the other way. We had serious issues with project management with our old company. I liked the fact that these guys charged us extra for big projects, it assured me that they had something on the line and they would have to earn their fee. Looking back on things, this worked out better than I could have hoped, their project management skills are very good
    -Their expertise in budgeting, reporting and insurance. They seemed like they’d fight for every penny, find ways to save money on expenses and use insurance to our advantage. Again, this paid off for us as they made some suggestions to make the building more energy efficient, and even argued with Verizon about our phone bill.
    -Their responsiveness, they are quick to answer all inquiries, at any time of the day.

    So, we signed them up. Their first order of business was to fire our old management company and take everything over from them, including opening up new bank accounts for us. The transition was smooth, and our old company cooperated with them in the transition, I think they knew they were on their way out and were happy to walk out on our building.

    That was it. It was a time-consuming process to identify, interview, and choose a new management company. And we had to oversee the transition. Compared to the amount of effort we had to put in to deal with our old management company’s mistakes and mismanagement, it really was worth it. These guys were doing an outstanding job before the hurricane when things were normal. They would fight with insurance, they would challenge city hall, they fended off frivolous lawsuits, they cleaned up issues we didn’t know we had because the old company was keeping them from us, they were responsive to our inquires and issues, and they are proactive in addressing things that need to be done.

    Any questions, let me know.

  13. Civic66 says:

    Our building manager is currently is Florida at his second home while we still have much to finalize with insurance company and contractors working in the basement. Unfortunately we cannot switch management companies because the building manager also happens to own a majority of the condos in our building. It’s a terrible situation but we are powerless.

Leave a Reply