Some Hoboken managment companies not up to the task?

After Hurricane Sandy – we’re starting to see that some managed properties in Hoboken are starting to anger residents. First we heard about 1000 Jefferson, then 800 Madison – now a property at 5th & Willow (run by Waterfront Management) – that is STILL WITHOUT POWER!

Here’s what one resident said…

Still no power at 5th & Willow in Hoboken, NJ

“I recently saw a post on Hoboken411 regarding 2 examples of poorly run buildings in Hoboken, as a result of Sandy, I would like to tell you my story on behalf of myself, and other tenants in my building. I am wondering if anyone has experienced something similar.

My apartment on 5th and Willow has been without power since Sandy’s arrival on Monday 10/29. On Thursday, 11/1, power was restored to our block. However our building remained without heat/hot water/electricity. I was under the impression PSEG was working on restoring power to our building as we were the ONLY building on the block without power at that point.

The following Monday (11/5) I coincidently ran into PSEG entering my apartment as I was leaving. I asked when we could expect power to be restored at which time they explained to me that my basement had flooded and all the fuse boxes, electrical meters, and boilers needed to be replaced and that they couldn’t do anything until I contacted my management company. I was completely blindsided and furious to learn that this whole time, it was the management company’s responsibility to take action on this situation. The tenants in the building were never informed of this and there was zero communication on the status of our building provided by the management company. Also, when the power went out, the smoke detectors in the hallway were taken down to silence the beeping the battery backups (which were bad batteries), were making. In addition, the staircases were pitch black, and there were elderly tenants in the building who had not been able to leave their apartments due to the visibility.

Fast forward to today (12 days after we initially lost power), and our building is still uninhabitable. Due to the cold weather, disabled smoke detectors, poor staircase visibility, lack of heat, power and/or hot water, most tenants have been forced to leave their homes and stay with friends.

We have continuously been given the run around by the management company as to when power will be restored. It seems every day we hear the same responses: “we are working on it,” “hopefully power will be back today,” “we have no time frame when it can be expected to be restored,” as well as conflicting stories between the maintenance staff and the property manager. Over the past 4 days, I have contacted the health department, chief housing inspector, mayor’s office, fire marshal, and rent regulation office to file complaints and see what can be done due to negligence on the management company’s part, as well as expedite the restoration of power. City hall and all of the above mentioned contacts have been nothing but helpful and quick to respond. However we are still back at square one. It has been 12 days now of us having to find friends to stay with, living out of bags, finding places to shower, and meals to eat.

I understand many people have it worse, but here in the Mile Square you would think apartments owned and operated by management companies would be a little more diligent in matters such as these. We are feeling very helpless and frustrated In this situation. We have begun to feel as if there is no one else to reach out to and nothing else we can do. Has anyone else felt this way due to Sandy? Does anyone have any other suggestions for us? I think it’s safe to say my building was a LOSER after Hurricane Sandy… she wins!”