HPU fails again

Letter: More bad things come out of the HPU

Hoboken411 reader Jason knows how everyone loves the HPU here in town, and wanted to share some nonsensical things that have been happening with that wonderful part of our city’s administration:

“I am a monthly customer in Parking Garage D on Hudson Street and pay $185 a month.

This month they charged me $370 bucks.

When I went there I was told it was a “glitch” in the system and everybody was charged twice for the month. I was told I would get my money back the next day and it has been over a week now and I haven’t received a penny back yet. These are the same people that two years ago locked me out of the garage when I was a week late paying because I was on vacation.”

Sad to say – it’s par for the course in this town filled with amateurs!

3 Responses

  1. Holygoof says:

    Is this really an issue? Is it annoying that Jason and everyone else who parks there got double charged. Absolutely. But computer glitches do happen and they acknowledged it and said he would be refunded. Sure they said the next day and that didn’t happen but if you believe they were really going to hit that timeline maybe you were born yesterday.

    Getting locked out of the garage is also annoying but it’s not the garage or HPU’s responsibility to work around someone’s vacation. Be an adult, be responsible and make arrangements to pay your bills on time

    • bull54 says:

      well said[quote comment=”216789″]Is this really an issue? Is it annoying that Jason and everyone else who parks there got double charged. Absolutely. But computer glitches do happen and they acknowledged it and said he would be refunded. Sure they said the next day and that didn’t happen but if you believe they were really going to hit that timeline maybe you were born yesterday.Getting locked out of the garage is also annoying but it’s not the garage or HPU’s responsibility to work around someone’s vacation. Be an adult, be responsible and make arrangements to pay your bills on time[/quote]

  2. lms7565 says:

    my roommate and i park in garage B and we pay $235 and she got charged $470(double) and I didn’t get charged at all. they are supposed to charge on the 5th of each month and it’s now the 16th? get your act together..

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