Jersey City Website: Bravo!

Hoboken411 recently commented on the state of the Hoboken Police website which had been down for quite some time (and still is, despite word that it was supposed to go live last month).

Additionally, the old Jersey City website was referenced as “rather useless”.

Well, I can take that back now.

Jersey City Sets an Example

Jersey City has recently unveiled their new city website. Other than the updated, clean & logical design, there is one feature that stands above the rest: The Resident Online Help Center.

Information such reporting and resolution of service requests, fixing potholes, managing barking dogs, illegally parked cars, complaints about businesses and much much more!
You can even pay your city taxes online! Excellent!

The site is located at cityofjerseycity.com, residents will be given a tracking number for each request and receive an email once the job is done. Talk about efficiency!

There will be a time limit to assigned to various tasks. Now you can hold someone responsible if they drag their feet! Fixing a pothole, for instance, should be repaired in three days. If that time passes, the complaint is escalated and taken to a group responsible for determining what’s causing the delay. This is similar to the system that most Police Departments use to track “open cases”.

The nicely redesigned site was developed for a mere $34,000 by Oho, a company based in Cambridge, Mass.

Who else thinks Hoboken needs this ASAP?? I think we could just chop a few bucks off the Pier C project and make many of these fancy websites, and hand out a free Philly Pretzel to each resident.

But what would we do for the people that would no longer be needed on the city payroll?

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3 Comments on "Jersey City Website: Bravo!"

johndoe
Member
johndoe

Six pictures of Dave Roberts on the home page verus one of Mayor Healy.

The website in Hoboken has turned to complete junk. It’s all about feeling good about hoboken. Nothing useful.

How about getting someone who understands laying out a website to design it? Oh that’s right it’s really tough to find someone in Hoboken who designs websites for a living. Besides Roberts is still going to have a photo of himself on every page and any “BAD” news be kept off the site.

johndoe
Member
johndoe

Six pictures of Dave Roberts on the home page verus one of Mayor Healy.

The website in Hoboken has tuerned to complete junk. It’s all about feeling good about hoboken. Nothing useful.

How about getting someone who understands laying out a website to design it? Oh that’s right it’s really tough to find someone in Hoboken who designs websites for a living. Besides Roberts is still going to have a photo of himself on every page and any “BAD” news be kept off the site.

rapperd
Member

Yeah, but like you said, this might potentially eliminate some patronage jobs, so how will it ever get passed through Hoboken City Hall??
Besides, the task force that handles the ‘escalated’ claims would surely be overworked, since I doubt any complaint would be dealt with in the timeframe allowed for it… Could you imagine Hoboken fixing a pothole within 3 days? never…

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