Verizon FiOS

9/2/2008:

You can order FiOS now in Hoboken!

I checked the Verizon site this weekend, and it appears that it’s now available in Hoboken (uptown, at least).

To find out cost, ease of ordering, and other fine print, I went through most of the steps on the FiOS website, but didn’t place an order at that time (more on that later…)

verizon-fios-hoboken-ordering-summary-1.gif

FiOS Internet and TV

Internet options
What I saw on the website, you can pick three speeds of internet service: Fast (10 Mbps down/2 Mbps up), faster (20/5) and fastest (20/20). They seem to also offer a 50/20 package, but didn’t see it displayed. Costs for each is $47.99, $59.99 and $69.99 per month respectively. I chose the fastest option for price comparison, because why switch to the slowest option, when that’s what we get already with Cablevision?

TV options
You have a few more choices with the TV options. Everything from just local channels, to almost all channels. The “Basic” package (most regular channels) starts at $47.99 per month. You can add movie channels, sports or spanish channels. It was odd that they separated Cinemax & HBO only. For pricing comparison I chose the “HBO, Cinemax & Movies Combo” to try and replicate what I am currently receiving from DirecTV. The “sports package” offered nothing I was interested in, but those who love lots of golf and college action might think otherwise.

See a channel lineup here.

Competitive cost, but should you switch?

For $158.97 per month (plus god knows what hidden fees, taxes and other surcharges), my monthly TV and internet bill would almost be the same as I’m currently paying (+/- $10). Note that the first 12 months would cost only $143.

The one benefit would be the now supposedly much faster internet access speeds. I’ve also heard that the picture quality is supposed to be fantastic, but would have to say bye-bye to the NFL Sunday Ticket.

Caveats

Reading one of the contracts listed, I took note of a few items you might want to consider in your decision making process:

  • You have a $30 activation charge for the internet service. Doesn’t seem to be a way out (but you might be able to if you order via phone).
  • As always, Verizon imprisons you in their service by having “early termination fees” for both the one and two-year plans ($99 and $149 respectively). If you don’t want to get locked in, you’d have to pay $80 installation charge to enjoy month-to-month services. Either way, they “stick it to ya!”
  • Verizon “reminds” you to download legally (why include that, can they monitor or disrupt your service?)
  • Speed and uninterrupted service isn’t guaranteed, and “Premium” technical support was $15 per month! (what?)

And what bugged me the most was the “CAT5 or higher or existing RG59 cable required.” My bet is, that if you don’t have some or all of the in-home wiring, they’ll hit you with extra installation charges.

Would you change?

For one, I don’t see an “immediate” need to switch both my TV and Internet providers over. In order for me to really make the switch, I’d have to really hear some long-term feedback once it’s been in Hoboken for a while. Like any technical or billing issues, performance and actual quality of the non HD TV content.

At the very least, I could try and negotiate lower rates from my existing providers.

Has anyone placed an order yet?

See other website screenshots after the jump.

verizon-fios-hoboken-internet-options.gif
verizon-fios-hoboken-add-on-options.gif

verizon-fios-hoboken-ordering-shot-step-2.gif

6/26/2008 Update:

Spoke with one Verizon technician the other day as he was installing fiber optic wire for the much-anticipated FiOS high-speed communication network.

hoboken-verizon-fios-installation-hudson-street-june-2008.JPG

He told me all of the “basic” wiring in Hoboken is done, and now they’re slowly completing the individual junction boxes around town. This particular install (pictured) would cover the blocks of 11th Street, between Hudson and Bloomfield.

verizon-fios-hoboken-august-2007.gifWhen I mentioned my dislike for Verizon in general (DSL is crap, their phone services are over-priced, hidden fees, etc.) he said the FiOS service is a technicians dream come true (i.e., “light years ahead”). He did mention one “complaint” coming from new customers of the FiOS service, and how Verizon bills you in advance for services you haven’t received yet. Customers sign up for the $99/month package only to receive a $250 bill the first month… and that it’s not explained clearly to them.

He also said that these homes could essentially get the service today, but Verizon is most likely waiting to “pull the switch” once all (or most) of the wiring city-wide is complete. When I sarcastically suggested that it’ll probably be in 2009, he corrected me and and strongly believed we will be able to enjoy this service sometime in 2008. In other words, sooner rather than later.

Will you sign up for FiOS? Or will you wait and see how your neighbors or friends like the service? What about DirecTV’s NFL Ticket? Will that stop some of you from getting this service? Or just Internet only?

8/1/2007:
verizon-fios-hoboken-august-2007.gifI’m sure many of you have seen commercials for the new FiOS high-speed internet/TV/phone service Verizon has been advertising on TV.

Personally, I’m not a big fan of Verizon for a couple reasons (I know, their cell reception is fabulous.. that’s a given). But a few years after I moved here, I was one of the first apartments to have that crappy DSL service installed in Hoboken. The biggest headache and nightmare ever. Never worked properly, and I still dislike DSL across the board. Bad technology.

Additionally, I think that because they’re such a big “player” in the telecom world, I don’t believe they treat their customers very well. From over-priced service, to tons of ridiculous fees (I’ve had their landline and cell before), it just left a bad taste in my mouth. Maybe things have changed now, but I’m not buying it. Yet.

However, this new FiOS service may give them a chance to redeem themselves (IF it works great). They’ve been SLOWLY been installing various components required for the FiOS infrastructure in Hoboken. Our cramped City is part of the reason why we’ll probably be last to get it.

verizon-fios-truck-hoboken-august-2007.jpgHere’s what the City of Hoboken’s Information Technology head Patrick Ricciardi told me yesterday about FiOS:

“We do not have much info on the Verizon rollout of their FiOS service as of yet.

They have started to install some fiber lines on some streets. They have not officially contacted the City to inform us of their roll out timeline, nor disclose a project start date, or discuss the state franchise agreement they must sign with the city in order to offer Cable service to our residents.

I did get a call last week from one of their representatives asking question about the city’s channel 78. It seems like in order to make their offer more appealing to current Cablevision subscribers they are trying to work out a deal with Cablevision to carry the Channel78 broadcast to the Verizon channel lineup. I have been making calls to Verizon to try to find out what’s up! I’m still waiting to hear back from them so they can supply me with more details about the new services they are going to be offering Hoboken residents.”

Anyone want to guess the month/year when it will be available in Hoboken?? Do you know anyone that has the full-blown FiOS service?

236 Responses

  1. ericwestham says:

    Switched a month ago and got wireless. Love it. Never going back. BBC America! I forget what we pay but its less than cable. Took a few hours but we’re really happy.

  2. Stabone130 says:

    I wonder why Verizon is cheaper for you. I’m currently paying $89 for six months for three services…then it goes up to $109.99 + HD DVR, boxes, etc. Cablevision was willing to offer $84.99 + boxes. Maybe the difference is I have the middle speed of Internet…not the lowest/standard. The big draw for me is the Multi-room DVR which you can’t get with Cablevision. I hated having shows on DVR in my living room and not being able to watch them on another TV.

  3. Cheese says:

    I pay about $150 for the cable (with 2 additional boxes), phone and internet (the 20m DL) and I am thrilled with it. I watch a lot of netflix streaming movies through my Xbox and it connects quickly and gets me an HD picture every time. I can’t give it enough praise.

    PS – there’s no way the equipment raises your PSEG bill by 20 bucks, that’s more then a refrigerator.

  4. new2hoboken says:

    anyone else have anything to say about Verizon Fios vs. Cablevision/Optimum? I can’t stand how slow the guide in on Optimum, and now the DVR is malfunctioning! grrrrr. Just in time for all the premiers..

  5. strand tramp says:

    i will say cablevision technology is sh1t…you buy a $2k television and a $400 DVD player and you have a $30.00 piece of crap converter sending a weak 1080 signal on maybe 20 channels you would watch mmore than a few times a week. they suck, their employees are the worst. the only thing i think that could be worse would be paying more money to verizon.

    • justaview says:

      I’m with you on this one; I’m going to watch TV and post on the internet at work on company time and count my money when I get home for recreation!

      In response to strand tramp who said:

      i will say cablevision technology is sh1t…you buy a $2k television and a $400 DVD player and you have a $30.00 piece of crap converter sending a weak 1080 signal on maybe 20 channels you would watch mmore than a few times a week. they suck, their employees are the worst. the only thing i think that could be worse would be paying more money to verizon.

      • justaview says:

        I have direct TV full package and I’m sick of watching the same ole thing over and over and paying for it! Hell my mattress is half empty from paying for TV and it’s really uncomfortable now!

        In response to justaview who said:

        I’m with you on this one; I’m going to watch TV and post on the internet at work on company time and count my money when I get home for recreation!

  6. phome says:

    Anyone have FIOS in a smaller 3 to 4 family building? Anyone know what box they install?

    I have some tenants that want fios. I have a small telcom closet downsairs in the first floor but it is not big enough for 4 of big Fios boxes. I know they have a multideweling unit (MDU) for hudson tea size buildings but I was wondering what the 3 and 4 family buildings get.

  7. fiosguy says:

    So I spent about an hour reading from page one to the end of this post so far, and I’ve got a lot of comments to make.

    1. Pricing listed in the first post is a year old, and the reason why it seemed to be more expensive is because the products that were selected online do not create a bundle. The bundle price for 25/15 and Extreme HD tv starts at $84.99… So that package above would have been 125.98, not 158.97 — BIG difference.

    2. IF a bundle had been selected, there would have been NO activation fee.

    3. Most people are checking pricing and ordering online… there are a few problems with this, especially if you are trying to get the “best deal.” Online pricing for triple plays are national bundle rates, which are $10 more a month that local New Jersey pricing. Verizon also has even further discounted rates for customers in Cablevision territory… ie. HOBOKEN. You should call the verizon local business office or Local Sales agent for the best possible rate. I handle Northern New Jersey my contact info is:

    Mark Morin
    Residential Account Manager – FiOS
    201-792-FiOS
    markmorin@verizon.net

    Furthermore, certain management companies like Applied, have additional, unadvertised discounts available when ordered through local agents. I am responsible for the Applied portfolio as well as a few other Multi Unit properties.

    4. INSTALLATION. It can take anywhere from 2-10 hours… every building is different, every unit is different, every house is different. I live in a 3 family 2nd floor apartment in Jersey City… the installer showed up at 9:30, as promised, and was done by 1pm. I didn’t tell him I worked for Verizon until he was done. An internal ONT (Optical Network Terminal / “the big box”) was used in my apartment. This is the same style used in high rise buildings all over New Jersey. The box takes up about as much power as a nightlight. The $18 / month figure Cablevision tells people is a complete fabrication. The dimensions of the unit in my apartment, which is the newest version are 20″L 11″W 3.5″D. — not the “HUGE BOX” as described earlier.

    In 99% of MDU buildings we are running fiber to each UNIT, via microduct, run into a closet in your unit, or moldings in the hallway, which will then be run into a closet in your unit, where the ONT will be installed.

    In VERY RARE cases, typically only in VERY new buildings (less than a year old) Rack mounted ONTs are put in a telephone or utility closet in a buildings hallway on each floor. These buildings have been fitted this way because adequate ethernet and coax lines have been run throughout the building and are usable for more that 20′-30′ of connection. Even in this case… SPEEDS ARE NOT EFFECTED. In fact, customers are usually provisioned at higher speeds than they ordered just in case. for instance… if you ordered a 15/5Mbps package right now in a triple play… you would be installed at 25/25.

    5. PICTURE QUALITY. FiOS uses 100% uncompressed digital picture. Cable uses anywhere from 0% – 50% digital and is HIGHLY compressed. (this is why your box freezes and pixelates frequently… it is also why SD channels look like garbage on an HDtv) FiOS SD stations are actually 480i or 480p depending on how you configure your set top box. The HD channels are ALL 1080i. Cable claims 1080i on some channels, and 720p on most of their HD lineup. But there is one problem… when you compress that HD picture to use only 20% of the bandwidth it should use… that 720 picture looks more like 480 when it shows up on your TV. HDtv owners: when you first brought your brand new $3000 1080p tv home from the store and hooked it up you probably thought there was something wrong with your TV, right? SD channels looked bad… HD wasn’t quite as clear as it looked in the store. You probably even thought about bringing it back… it wasn’t the TV it was cable.

    For those of you worried about not having MSG in HD –
    MSGHD is a 720 channel on cablevision, and if you read what I wrote above, you’ll realize that it doesn’t matter that FiOS doesn’t have MSGHD yet, because our SD MSG looks just as good as cable HD

    FiOS has 130 HD Channels available Cable has less than 70 available
    81 HD in OUR basic Lineup 22 in Cable’s Basic Lineup.

    6. INTERNET SPEED. FiOS base speed is 15/5Mbps (that’s 15Mbps download / 5 upload) Top speed in a bundle is 25/15.

    Cable Advertises 15/2 and 30/5

    Does that mean Cable is Faster than FiOS?

    NO. NO. NO.

    Cable is a shared network… which means your internet speed and reliability is determined by what your closest 250-1000 neighbors are doing with their computers and tvs.

    Would it be okay if your lights dimmed a little bit when somone a few blocks away got home from work, turned the lights on, started up the AC?

    Would it be okay if your power cut out twice a day because a bunch of your neighbors were trying to use their power too?

    NO, it wouldn’t…. so why do you still have cable?

    Earlier today I signed up someone in the Sovereign Building at the Shipyard in Hoboken. I logged on to http://reviews.cnet.com/internet-speed-test/ and checked their speed. This customer was paying extra for the 30Mbps BOOST with Cablevision. They were ACTUALLY getting 4.3Mbps… which is a pretty good connection for any cable company. Cablevision’s new speeds were engineered to only be the 15 to 30 mbps for the first few seconds of a download… Why is that good? Well… its good for cable because the can say they have xyz speed. The other reason its good for cable is because most speed test websites are flash tests now. The test doesn’t actually download anything, it pings the node and estimates what downloads COULD be without any other traffic in heir network… it only takes a few milliseconds to do that… which means your speed test got tricked into thinking your internet connection was faster.

    Cable customers:
    go to http://reviews.cnet.com/internet-speed-test/ and check your speed.

    then check it again at
    http://www.speakeasy.com

    see the difference?

    7. HIDDEN FEES/ INCORRECT BILLING. Taxes, fees, surcharges, FCC, 911, all stuff that Verizon does not control. The average FiOS bill has $10-$20 in taxes depending on the package ordered. Signing up online and assuming taxes would be included would be silly for anyone to do. Seeing an advertised $99.99 but then adding 8 tvs and HBO, Showtime etc etc… and thinking your bill is still $99.99, is ridiculous.

    As far as the bill not reflecting the bundle price and being $70 more than discussed…… You didn’t sign your contract…. or at least Verizon doesn’t think you did. Originally, new FiOS customers had to login to a separate website and sign their contract online. Because this was too difficult for some, and resulted in billing issues, on new FiOS installs customers are now signing the contract while setting up their verizon email address, which is something the technician has to do in order to complete the installation.

    If you are currently having a problem with your bill… call the direct line to the retention department and tell them you will cancel unless it is resolved. 908-717-4887. No prompts, no hold time. 8am-6pm.

    Here are a few things FiOS has that Cablevision doesn’t have.

    1. An infrastructure that was built to handle the products it is offering now, and into the future.
    2. 130 HD Channels
    3. Local Channels ON DEMAND
    4. 15,000+ On Demand Titles (8,000 free)
    5. Free on demand
    6. Multi room DVR
    7. Media Manager Streaming from your computer to your TV
    8. Remote DVR management via Computer or Cellphone
    9. NFL network
    10. NFL RED Zone
    11. 14 HBO (all in HD), 12 CInemax(all in HD), 8 Starz, 13 Encore, 16 Showtime and over 60% is in HD
    12. #1 Rated in CONSUMER REPORTS (Cablevision is #9)
    13. #1 Rated Overall in Customer Satisfaction by JD power (not just in telecom, but overall)
    14. #1 Speed / Customer Satisfaction by PC magazine
    15. FiOS 1 Local NJ news

    The list goes on and on.

    This is Candle vs Lightbulb. — there is no contest.

    _______________

    Here are the latest packages/ promotions.

    Triple Plays:

    $99.99 – Phone / Internet / TV – (15/5Mbps, 300+ Channels, On demand)
    $109.99 All of the above + Showtime, TMC, FLIX and 25/15 Internet
    $134.99 All of the above+ HBO, Cinemax, Starz, Encore

    Triple Play Promos,
    $150 Visa Gift card
    or
    $20 off a month for the first 6 months (if you’ve seen the $79.99 for 6 month ads, this is the same thing)

    Free activation / installation on up to 7 tvs

    Double Plays

    $79.99 Internet 15/5 and Phone $89.99 Internet 25/15 and Phone
    $79.99 TV and Phone
    $84.99 TV and Internet $94.99 Internet 25/15 and TV

    Double Play Promos,
    $150 Visa Gift card
    or
    Free HBO for 1 year

    Free activation / installation on up to 7 tvs

    All above prices are non-discounted, regular rates. They are not new customer only rates. They are guaranteed for 2 years. There is a 1 Year contract.
    Which does not mean the rate will jump up after the year or two years.

    If you or the person who lived in the apartment before you had FiOS at the current address you’re in, you will NOT have to sign a contract, and are still eligible for the sale 2 year price lock and promotions above.
    ______________

    Tell me you got my info from Hoboken411 and you’ll get another discount when you place your order.

    Mark Morin
    Residential Account Manager – FiOS
    201-792-FiOS
    markmorin@verizon.net

  8. MF says:

    i don’t buy the no-MSGHD as not being a big deal. to me, there are two FIOS dealbreakers and it is one of them (the other is having to sign a contract, which is ridiculous). as someone who spends probably 70% of my TV time watching MSG in the winter/spring between the Knicks (on occassion only these days) and more importantly the Devils, i can’t deal with the SD picture. regardless of resolution claims that you are making, the wide screen alone is worth it, particularly for hockey.

    that said, of course, Cablevision are the scum of the earth for not allowing FIOS to have MSG HD and of course they are scared because it is a better product, but i need to see the removal of FIOS’ policy of indentured servitude to get their service and i also know it is only a matter of time before Cablevision is forced to relent on MSG, so i’ll wait.

  9. fiosguy says:

    Hey Hoboken411!! New FiOS promos just came out today.

    These promos are NOT available online or through the 800 number. You won’t see it on TV or in the mail, so I wanted to let everyone here know! This is a Door to Door promo only which means either email or call me to get it, or sign up with someone who comes to your door.

    Triple Play – $79.99 for 1 year AND $150 Visa Gift Card
    it is $99.99 after the 1 year.

    Or

    Phone and Internet – $59.99 for 2 years and $150 Visa Gift Card.

    free install on both!

    email me at MarkMorin@verizon.net or call 201-792-3467

    You must sign up by 1/15/10 to get this deal!!!

    Thanks!!

    • fiosguy says:

      Here’s the new promo, and a few other updates to the packages:

      “Good” Triple Play – $69.99 for 6 months
      (99.99 for months 7-12 / 109.99 for 13-24.)
      If you don’t want to sign a 2 year contract and want to try out FiOS you’d pay $129.99.
      Includes, FiOS Voice, 15/5 Mbps, Extreme HD TV

      “Better” Triple Play – $79.99 for 6 months
      (109.99 for months 7-12 / 119.99 for 13-24)
      If you don’t want to sign a 2 year contract and want to try out FiOS you’d pay $139.99.
      Includes, FiOS Voice, 25/25 Mbps, Extreme HD TV, Showtime, TMC, Flix

      “Best” Triple Play – $109.99 for 6 months
      (139.99 for months 7-12 / 149.99 for 13-24.)
      If you don’t want to sign a 2 year contract and want to try out FiOS you’d pay $169.99.
      Includes, FiOS Voice, 35/35 Mbps, Ultimate HD TV, Showtime, TMC, Flix, Starz, Encore, HBO, Cinemax, Epix, NFL RedZone.

      For Those of you who don’t want the home phone here are the Internet and TV bundles. The contract pricing is a non promotional rate.

      “Good” Double Play – $84.99
      If you don’t want to sign a 2 year contract and want to try out FiOS you’d pay $104.99.
      Includes, 15/5 Mbps, Extreme HD TV

      “Better” Double – $99.99 for 6 months
      If you don’t want to sign a 2 year contract and want to try out FiOS you’d pay $119.99.
      Includes, 25/25 Mbps, Extreme HD TV, Showtime, TMC, Flix

      “Best” Double Play – $139.99
      If you don’t want to sign a 2 year contract and want to try out FiOS you’d pay $169.99.
      Includes, 35/35 Mbps, Ultimate HD TV, Showtime, TMC, Flix, Starz, Encore, HBO, Cinemax, Epix, NFL RedZone.

      ___________

      Obviously DVRs and Boxes are additional:

      Multi Room HD DVR – $19.99
      HD DVR – $15.99
      HD Box – $5.99
      SD Box – $5.99
      CableCard – $3.99

      ——————-

      There are a few other small promos on top of these so give me a call or shoot me an email.

      Include this in your email:
      Address
      Will you need a home phone?
      How many TVs do you have?
      Will you need a DVR?
      What premium channels do you usually subscribe to? (HBO, Cinemax, etc)
      Do you have Verizon Wireless?

      Thanks,
      Mark – 201-792-3467
      MarkMorin@verizon.net

      In response to fiosguy who said:

      Hey Hoboken411!! New FiOS promos just came out today.

      These promos are NOT available online or through the 800 number. You won’t see it on TV or in the mail, so I wanted to let everyone here know! This is a Door to Door promo only which means either email or call me to get it, or sign up with someone who comes to your door.

      Triple Play – $79.99 for 1 year AND $150 Visa Gift Card
      it is $99.99 after the 1 year.

      Or

      Phone and Internet – $59.99 for 2 years and $150 Visa Gift Card.

      free install on both!

      email me at MarkMorin@verizon.net or call 201-792-3467

      You must sign up by 1/15/10 to get this deal!!!

      Thanks!!

  10. wfs says:

    How do I stop all the junk mail ? I must get 2 or 3 letters a week telling me how great it is to switch to Fios. (the only person I know who tried to switch, cancelled when the Fios people failed to show up twice). For now I’m just putting the Junk mail back in the mail box with a big ‘Return To Sender’. It would be nice if they had an ‘opt out’ option.

    • midtownauthentic says:

      you can send them a certified letter asking them to remove you from their mailing list. Once they receive that letter they must remove you from their database, it is the law. If they continue, do what you feel you have to do to make sure it stops. Once they receive the letter you want a return receipt on it as well. If they persist it falls under “aggrivated harassment” in most states

      In response to wfs who said:

      How do I stop all the junk mail ? I must get 2 or 3 letters a week telling me how great it is to switch to Fios. (the only person I know who tried to switch, cancelled when the Fios people failed to show up twice). For now I’m just putting the Junk mail back in the mail box with a big ‘Return To Sender’. It would be nice if they had an ‘opt out’ option.

  11. escaped68 says:

    I have fios and have no complaints, but lately something weird happens. On channel 2 at exactly 7pm ,2 out 3 days, it switches to the spanish station univision. It happened today during the jet game WTF??

    • ahalpern says:

      That used to happen to me too, it was a different station and time, I would watch Nat Geo and all the time it would change to some religious show. For weeks this would happen. I then figured out that my neighbor was a nun and her remote changed my tv. She caught me outside one day to tell me if I can fix her tv, she would watch religious shows and porn would come on, that’s when i knew what the issue was. Sorry sister Marie

      In response to escaped68 who said:

      I have fios and have no complaints, but lately something weird happens. On channel 2 at exactly 7pm ,2 out 3 days, it switches to the spanish station univision. It happened today during the jet game WTF??

      • fiosguy says:

        MSG in HD will be on FiOS soon thanks to the FCC.

        thehill.com/blogs/hillicon-valley/t...-companies-to-share-sports-coverage

        In response to ahalpern who said:

        That used to happen to me too, it was a different station and time, I would watch Nat Geo and all the time it would change to some religious show. For weeks this would happen. I then figured out that my neighbor was a nun and her remote changed my tv. She caught me outside one day to tell me if I can fix her tv, she would watch religious shows and porn would come on, that’s when i knew what the issue was. Sorry sister Marie

  12. wiskeytango1 says:

    before you do order fios,give some tought to later on..I had verizon and because i am 1500 yards from the relay station near Persing Field bla bla bla..I asked that they move the relay station closer..being sarscastic..thats bull..optimum is fine.
    They all rope you in with the tri pkg deal untill they raise it a year later…They are compeating and don’t care either way..

    • fiosguy says:

      wiskeytango –

      our packages are 2 year deals, so you are given a clear picture of what year 2 will be after any promos that may apply to your plan.

      that said, even after the 2 years is over, all you would need to do is call customer service and get the bundled rate again, signing a 1 or 2 year contract. Unlike Cablevision, Bundled packages are always available whether you are a new, or existing customer.

      If anyone pulls a “bait and switch” its the cable companies… the business plan is built on the fact that 80% of the people who have their rates raised after the first year will never call in to complain. Only 20% will call up, complain, and ask for a new deal.

      How many people here have had Cable start out at $99 for one year, then go to $160 plus all your equipment and taxes?

      Just like Cable’s business plan, 80% of the people who read this, who have had this happen to them, will not reply and will do nothing.

      In response to wiskeytango1 who said:

      before you do order fios,give some tought to later on..I had verizon and because i am 1500 yards from the relay station near Persing Field bla bla bla..I asked that they move the relay station closer..being sarscastic..thats bull..optimum is fine.
      They all rope you in with the tri pkg deal untill they raise it a year later…They are compeating and don’t care either way..

  13. KzooHornet says:

    I have rented in Hoboken for 4 years and have had Optimum from the start. We were never happy with the service but didn’t have an alternative. We used to call and someone would come out and go through the motions of fixing stuff and the answer was always that everything was fine but sometimes there were weak signals on certain channels (mainly the handful of channels we watched the most of course). They always said to call and complain when it was particularly bad but that grew tiresome especially since it was very apparent that it would do nothing to resolve it. Eventually we stopped calling all together because it was more frustrating dealing with them than to deal with the problem itself. I wont even get into the internet speeds/connection…other than to say it crawled and for some reason on Wednesday nights between 7:30 and 9:00pm there was no connection AT ALL.

    Eventually FIOS came to town but to be honest I wasn’t so eager to try something new especially with a 1y or 2y contract because I was a little leary after the experience we were having with optimum. We continued to struggle through optimum’s “service” more out of fear and laziness than anything else.

    We just bought a condo a few blocks away from where we were living before and I finally decided it might be an opportunity for a switch. After reading up on Hoboken411 I contacted Mark Morin via email to get some info. He laid out the costs by month for the first 2 years for a couple of options I had asked about (with and without phone service). Even at the highest cost in months 13-24 it was still something like 10-20 less than my cablevision bill and I could get rid of my Tivo (another 13 a month) and have internet that’s actually 35mb instead of 1-8mb and averaging around 3mb even off peak. The contract isn’t much of an issue for me because i bought a condo…where am I going to go? Also, it couldn’t have been worse than cablevision and the early termination fee I believe is decreased by $15 or something for every month you have it so by the end of year one it’s less of an issue anyway.

    Mark was able to wrangle me a Saturday appointment on short notice and the tech (Carmello i believe it was) came and spent over 10 hours installing. I kid you not. It’s new construction and all the wiring inside my unit was setup and ready to go but for some reason when they built it they didn’t exactly make it FIOS ready downstairs. Instead of putting a big hole in the front of my new building he took care and a lot of time to thread it through an existing hole which was barely big enough, wired it through the ceiling of the lobby and into the utility closet by the front door. Brand new construction and everything was neat and orderly so he made sure to keep it that way and it looks great. This is what took 90% of the time. Not to mention it must have been pretty close to the coldest day of the year and he spent a total of about an hour inside. Above and beyond in my opinion…

    The service itself is pretty slick. The internet is fast and actually tests out to the 35mb they say it does although the upload is a pokey 27mb last time I checked;) The TV has a few bells and whistles optimum didn’t have or maybe they did but it was too laggy for me to ever use them or even try them out. The guide is better, the remote is better and yes the picture even seems better. I don’t just mean the lack of pixelation but it actually looks crisper. This could certainly be the placebo effect but I’m cognizant and think it’s probably more than that. Best of all, because of the lack of compression that cable uses the info and channel flipping is much faster. My dad’s going to feel right at home flipping through at a channel a second when he comes to visit.

    I may have a record for the longest post but my reservations and experience on the topic. I’m clearly satisfied with my switch at this point. The only thing I haven’t been able to do yet is to get my old phone number switched over to this one. I don’t anticipate any issues but if anything goes awry I’ll be sure to share. Full disclosure, the only minor downside I’ve noticed thus far is that on the second tv that is using the HD box and accessing the home media DVR it isn’t possible to pause live TV. If that’s an issue for you then I suppose you could record whatever you’re watching and then pause it or for a more elegant solution I now have a TIVO HD for sale…

    Hope the info helps.

  14. plaintruthiness says:

    A FiOS TV question and Phone question:

    Just curious about FiOS TV DVR. Since they have a monopoly on the DVR and it only holds about as much as Cablevision’s DVR (which is not much given almost everything is HD now, is there a SATA connection on the FiOS DVR to attach an external hard drive? Has anyone done something like this?

    If I currently have a VoiP phone, can I keep this with the FiOS install?

    If anyone has the above configurations, please advise. Thanks!

  15. SummitGuy says:

    What DVR monopoly. I have Fios and happily use a 1 terabyte Tivo HD DVR. (It uses cablecards)

    The Fios DVR is not upgradable.

    A VOIP phone will work fine, I had Vonage before switching to Fios and kept it for a few months after the transition. The Fios dedicated phone is not VOIP and really sets the standard for phone quality. Not a big point though as most of us rely more on our cellphones than landlines.

  16. escaped68 says:

    I just had my first fios problem, I lost audio. I contacted someone and got a recording then I went through a series of press when you hear a description of your problem questions. When I heard my problem I was told to “hold while they get more information” Then I heard a click and it was fixed. Total time maybe 4/5 minutes and I never talked to a human.

  17. fiosguy says:

    So… Cablevision customers… you might lose ABC 7 on Saturday at midnight.

    Read Here:

    cable.tmcnet.com/topics/cable/artic...-nyc-area-may-be-without-oscars.htm

    If the Food Network HGTV incident is any indication of Cablevision’s track record on negotiations… can you deal with that for 3 weeks?

    Newest FiOS deal, not available online:

    2 year contract:
    $89.99 for 2 years.
    $200 gift card
    Free install.

    No Contract:
    $99.99 for 1 year.
    $200 Gift Card
    Free install.

    MarkMorin@verizon.net
    201-792-3467

    • yourbrainondrugs says:

      That means I will not able to see the Oscars? Damn, if I not able to see who won Best Editing or Best Foreign Films then my week is ruined.

      There is no charge to watch on abc.com.

      In response to fiosguy who said:

      So… Cablevision customers… you might lose ABC 7 on Saturday at midnight.

      Read Here:

      cable.tmcnet.com/topics/cable/artic...-nyc-area-may-be-without-oscars.htm

      If the Food Network HGTV incident is any indication of Cablevision’s track record on negotiations… can you deal with that for 3 weeks?

      Newest FiOS deal, not available online:

      2 year contract:
      $89.99 for 2 years.
      $200 gift card
      Free install.

      No Contract:
      $99.99 for 1 year.
      $200 Gift Card
      Free install.

      MarkMorin@verizon.net
      201-792-3467

  18. fiosguy says:

    Mr Drugs:

    It means you won’t have ABC at all.

    not just the oscars.

  19. fiosguy says:

    New Promo:

    If you live in a qualified apartment building….

    NO CONTRACT!! and $250 Gift card for signing up!

    $89.99 for 2 years for Phone, 15/5Mbps internet, and Extreme HD TV.

    $74.99 for 6 months, $84.99 for months 7-24 for 15/5Mbps internet, and Extreme HD TV.

    Free installation, Free activation.

    Call / email me for info

    Mark Morin – 201-792-3467
    MarkMorin@verizon.net

  20. aap says:

    Hello:

    I currently have Optimum, the triple play that with extras comes up to about $150 a month. I got today a letter from Verizon offering their Fios triple play, without a contract, for $89.99 plus taxes and fees. Adding the extras to it, it should come to about $115 or $120, so, there is a $30 a month difference, about $360 a year.
    It might not be too much, but I think it is quite enough.
    Anyone who can compare Optimum and Fios can give an opinion on wether this would be a convenient change?
    Thanks.

    • homeworld says:

      Then you lose out of free movies at the movie theater every Tuesday. [quote comment=”198733″]Hello:I currently have Optimum, the triple play that with extras comes up to about $150 a month. I got today a letter from Verizon offering their Fios triple play, without a contract, for $89.99 plus taxes and fees. Adding the extras to it, it should come to about $115 or $120, so, there is a $30 a month difference, about $360 a year.
      It might not be too much, but I think it is quite enough.
      Anyone who can compare Optimum and Fios can give an opinion on wether this would be a convenient change?
      Thanks.[/quote]

    • getz76 says:

      aap,

      I had FiOS, then we moved to a building without FiOS. I would gladly pay double the $90/month I pay now to get FiOS back in place of Cablevision.

      Television is MUCH MUCH MUCH better. Internet is more reliable. The DVR box (Motorola) from FiOS is also top class.[quote comment=”198733″]Hello:I currently have Optimum, the triple play that with extras comes up to about $150 a month. I got today a letter from Verizon offering their Fios triple play, without a contract, for $89.99 plus taxes and fees. Adding the extras to it, it should come to about $115 or $120, so, there is a $30 a month difference, about $360 a year.
      It might not be too much, but I think it is quite enough.
      Anyone who can compare Optimum and Fios can give an opinion on wether this would be a convenient change?
      Thanks.[/quote]

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