Reader Mail: Verizon Stinks!

4/19/2007:

verizon-logo.jpg

Here a 411 reader expresses her dissatisfaction with Verizon as a landline phone company. For peace of mind, she prefers the ability to have the 911 capable service (with address, etc) that cable or VoIP services don’t currently offer. She’s been getting the runaround from Verizon for quite some time, with no positive outcome.

I’m recommending that she also contact a favorite blog of mine, a daily read called “The Consumerist“. This guy gets some serious action from big companies, and it might be a worthwhile effort that she contact that site. I’ve also “trackbacked” this article to The Consumerist as well.

She says:

I hate Verizon. And I want to see if there are other landline alternatives. I’m not looking for cable or internet, but specifically a landline service. Maybe there are others who are fed up with Verizon and have made the switch. My line isn’t working – Verizon said it’s coming from within the house so they’d need to come fix it for 100 clams. If a disaster happens it is important to me (i.e., cable and cell phones go out) and 911 knowing my address is too. With cable your address doesn’t come up. Sounds paranoid, but it’s peace of mind.

The second question, is there anyone out there who knows a thing or eight about phone lines and can come fix my line?

Thanks 411!

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27 Comments on "Reader Mail: Verizon Stinks!"

dconneely
Guest
dconneely

Does anyone else lose there land line with Verizon when it rains even a little on the heavy side? I’m around 8th and Willow and my lines get crossed then go out for hours every time ..about 4 or 5 times over that last 6 months i keep calling VZ but i can only handle talking to the functionally retarded so much …..

Journey
Member
Journey

[quote comment=”22534″]If you want speedy service, just keep Hoboken PD’s main number of 201/420-2100 programmed into your phone and you’ll be talking directly to the Hoboken dispatcher. This can eliminate a lot of time, and results in reduced confusion.

Calling 911 will not somehow cause the police to react more quickly. Going right to the Hoboken dispatcher will, though.[/quote]

I did this this weekend for someone parking in the cross walk. Just called 201-420-2100 and reported. Within 30 minutes a cop was there. Within an hour the car was gone.

What I have seen though you are very right, calling the ambulance is faster than calling 411. Calling the fire department (if you know the right station) would be faster.

Colonblow
Member
Colonblow

If you know reader ZXCV, please reply to this. He was kind to help me, and I have a question for him. Thanks!

There’s a metal box in the garage with a Verizon sticker on it. I opened it but there were literally 100 phone lines (this is only an 8-unit building), and none of them were numbered or had apartment numbers. I looked around but there was no other boxes. I went outside and the phone lines only go into that box. So I’m not sure what else I can do. Any suggestions?

Colonblow
Member
Colonblow
I have no idea what type of building you’re living in, but there should be a place outside of your apartment/home interior where you can test the line. This is called a Network Interface Device (NID). It should look something like this when opened: This could be in the basement, the hallway, or on the outside of the building. It’ll be a gray or green plastic box that you should be able to open up. See the 2 plugs on the bottom? Unplug one of those, take your home phone, and plug it in to there. You should hear a dial tone. The first thing you want to do is make sure you’re plugging into your own line and not your neighbor’s. To do this, dial 958. Nothing more, just 958. After a few seconds, a computer voice will read a number back to you. If it reads your number back, you have the right line. If the computer reads another number back, you’ve got the wrong line. Try another. Once you find your line, try dialing a number. You’re actually outside of your residence, so if the problem no longer exists, the phone company is right. The problem is with your wiring. If the problem still exists, it is outside of your wiring, and it is the phone company’s problem to fix at no cost to you. Hope this helps.[/quote] There’s a metal box in the garage with a Verizon sticker on it. I opened it but there were… Read more »
zxcv
Member
zxcv
[quote comment=”22424″]…whenever I call 911 to report vandals walking on car hoods and roofs on their way back to the projects from mcdonalds, I usually get transfered 5 times before they take my call.[/quote] That’s because you’re not talking to the Hoboken PD when you call 911 on a cell phone. Cellular 911 calls are routed through the Hudson County 911 center in Jersey City. The 911 operator then has to determine what town you’re calling from and either transfer the call to the correct town’s police department OR relay the message to the correct town’s police department if you hang up before a call can be transferred. If you want speedy service, just keep Hoboken PD’s main number of 201/420-2100 programmed into your phone and you’ll be talking directly to the Hoboken dispatcher. This can eliminate a lot of time, and results in reduced confusion. Calling 911 will not somehow cause the police to react more quickly. Going right to the Hoboken dispatcher will, though. I have no idea what type of building you’re living in, but there should be a place outside of your apartment/home interior where you can test the line. This is called a Network Interface Device (NID). It should look something like this when opened: This could be in the basement, the hallway, or on the outside of the building. It’ll be a gray or green plastic box that you should be able to open up. See the 2 plugs on the bottom? Unplug one… Read more »
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