Reliable cleaning services?

4/28/2008 Blast from the past:

While I’m on “vacation” (if you would even call it that), I’m bumping some older entries and other items that might still be of interest to readers both old and new. Here’s one about cleaning services in Hoboken. Do you have anyone you would recommend?

4/9/2007:
hoboken-house-cleaning.jpgI think I’ve heard good and bad opinions about each and every cleaning service in the area. Notwithstanding the occasional mishap, are there any downright reliable house cleaning outfits in the area?

Hoboken411 has most of the cleaning services listed on the site, and reader “Dramaqueen2000″ chimes in with her request for feedback from the rest of you!

She said:

“Hi 411,
I have been a loyal reader of your blog for several months now, and have recommended it to several friends who live in Hoboken. I really enjoy the (often) pointed repartee that is volleyed between some of the blog regulars, and I appreciate how the blog sheds a light on how things really work in this town, Behind the Brownstones, so to speak. Thank you!

Does anyone have any feedback on cleaning services in Hoboken?
I would like to find someone trustworthy, thorough, and not so expensive that I feel ripped off. I did not see any listings under your business section, and I would like to hear people’s feedback.

Thanks and regards,
Dramaqueen 2000″

Here are the cleaning services listed.

All Season Cleaning
Continental Maid Service
Crystal Clean Services
Juliana Personal Cleaning Service
Natural Housekeeping
Quality Home Cleaning
Rags to Roses Cleaning Service
Regina’s Maids
Swept Away
Thorough Cleaning & Concierge

118 Responses

  1. PD517 says:

    Stay away from Natural Housekeeping. The women who was sent to do my place was very nice but not thorough at all. I can’t really blame her since the owner is the one who only sent 1 lady to do the entire place (2BR) in a set time limit. She didn’t even have all the tools needed as stated on the website. God knows I don’t, thats why I hire someone. Some of the stuff stated on the standard service as listed on the website was not even done. A lot of dust/grime was still left at my place such as baseboards, windowsills, floors, walls.

    After the girl said she was done, I was like wtf?? This had to be the worst one I tried out here yet but I said whatever and proceeded to hand her a check plus tip. She obviously did what she could in the time her boss allowed. Then all of a sudden the price got jacked up from the original price (even though I gave an exact sq. ft.). I called the owner and she said its because it took extra time. I was like umm then why didnt you send more girls, my place still needs a lot of work. She then started getting defensive. I told her things such as the walls/steaming were not done as listed on the standard services website, she tried to BS me first saying it must be a mistake on the site (nope its listed) then said its only done if needed. It was… I just gave up after that.

    I had to call a place in NY that I use for a 2000 sq. ft. house to come out here since I know they do a good job and had to finish what Natural Housekeeping started. 4 girls were sent (1 per room), banged out the entire place, detailed and in 1 1/2 hours, and the price was less then Natural Housekeeping.

    Still looking for a good place out here that will send multiple cleaners and does a THOROUGH cleaning. I can’t keep calling the NY place, they were just doing me a favor this one time since this isn’t their territory.

  2. lily731 says:

    [quote comment=”95797″]Stay away from Natural Housekeeping. The women who was sent to do my place was very nice but not thorough at all. I can’t really blame her since the owner is the one who only sent 1 lady to do the entire place (2BR) in a set time limit. She didn’t even have all the tools needed as stated on the website. God knows I don’t, thats why I hire someone. Some of the stuff stated on the standard service as listed on the website was not even done. A lot of dust/grime was still left at my place such as baseboards, windowsills, floors, walls.

    After the girl said she was done, I was like wtf?? This had to be the worst one I tried out here yet but I said whatever and proceeded to hand her a check plus tip. She obviously did what she could in the time her boss allowed. Then all of a sudden the price got jacked up from the original price (even though I gave an exact sq. ft.). I called the owner and she said its because it took extra time. I was like umm then why didnt you send more girls, my place still needs a lot of work. She then started getting defensive. I told her things such as the walls/steaming were not done as listed on the standard services website, she tried to BS me first saying it must be a mistake on the site (nope its listed) then said its only done if needed. It was… I just gave up after that.

    I had to call a place in NY that I use for a 2000 sq. ft. house to come out here since I know they do a good job and had to finish what Natural Housekeeping started. 4 girls were sent (1 per room), banged out the entire place, detailed and in 1 1/2 hours, and the price was less then Natural Housekeeping.

    Still looking for a good place out here that will send multiple cleaners and does a THOROUGH cleaning. I can’t keep calling the NY place, they were just doing me a favor this one time since this isn’t their territory.[/quote]

    Yea, the one time I tried them last year, I did not think they were as thorough as they could have been or should have been for the cost. I don’t know how many women came to clean or how long it took, as I was not home for it.

  3. BklynHobo says:

    [quote comment=”95782″]And how often do those of you that have cleaning services clean? I would think if a person spent 10-15 minutes a day doing a bit of cleaning, you could stay on top of things – at least so long as you don’t have kids or pets.[/quote]

    I am a big believer of why do something yourself when you can pay someone else to do it…

  4. lily731 says:

    I’m trying a new company (new to me, new to the area) on Friday. Will let you all know how it goes.

  5. hoboken hammer says:

    Stay away from Elena’s cleaning service. A friend of mine who lives in the Tea building recommended them as they do that whole building. I expected good service being that they do the units in one of the ‘luxury’ buildings in this town. Terrible service. Had them for about 2 months then I come home to a giant scratch right in front of my couch and a chip in the paint on the corner of my wall in my bedroom. I called the owner and they were reasonable. Ok, no problem. So then today they come to clean and I get a call at work that they lost my key. Very irresponsible. I live in a walkup building, no doorman, no lobby with a buzzer – walk right up off the street… and my key is missing. I’m furious. Knowing that I was pissed off at their service the week before, you think they’d at least try to do a better job and get at least the day one stuff right and not lose your customers key to their house. Stay away from this fly by night cleaning company. 👿

  6. elenamiracles says:

    This letter is in response to Hoboken Hammer. Elena’s Cleaning Service was hired to clean X apartment beginning on October 14, 2008 on a bi-weekly basis. Mr. X had heard about our residential cleaning service from an existing client at the Harborside Loft, and was referred. Following our initial cleaning, Mr. X noticed damage on his floor which he claimed was our fault. My manager sincerely apologized for the damage in notice, and offered to remedy the situation by providing a discount on our next cleaning appointment. Mr. X was not interested in a discount, and only requested that his floor be cleaned by way of more discretion without any scratches or damages going forward. Unfortunately, following another cleaning, we accidentally misplaced the keys to Mr. X’s apartment. Any keys we carry for our clientele are numbered and never include the information of any client neither where they reside. Information regarding miscellaneous numbered keys is accessed through a digital database on my home computer which requires a password. After noticing Mr. X’s key was unavailable, we took immediate action in contacting Mr. X, informing him about his key, and offered to immediately replace any locks on his door. We understand the veracity of the situation, and would have taken full responsibility in the event any damages or loss occurred during this situation.

    Mr. X has every right to feel insecure and worried. However, we did the best we could in finding an immediate and effective solution due to this extremely unusual circumstance. We took Mr. X’s situation extremely serious. Fortunately, Mr. X’s door locks were changed and was immediately reimbursed without any damages or losses incurred during this misfortune.
    As a small business, we are currently a registered LLC and are insured and bonded. We do not offer our clients any “suspicious” options in order to avoid any under reporting of our income; we gladly accept checks and cash. We guarantee our services and abide by NJ tax laws. We have an outstanding reputation, and intend to continue our quality of service to all our clients in the most effective and considerate manner possible.

    Sincerely,

    Elena Morillo
    Owner

    Elena’s Cleaning Service
    6208 Grand Avenue
    North Bergen, NJ 07047

    201.401.6584
    elenamiracle@gmail.com

  7. panicmule says:

    I’ve been using Elena’s Cleaning Service for over two years now and never had a problem. Not to say that a bad experience can’t happen, but I’d hardly call them fly by night.

    I’ve recommended their services to others and will continue to do so.

  8. GymCat says:

    [quote comment=”95772″]Sorry! I know I’m the one that recommends you. All I can say is that I use Valentina at Natural Housekeeping and she’s always been great. Prices have DEFINITELY gone up.[/quote]
    I asked for Valentina and was told she didn’t work there anymore. Not sure if that’s true or they were just saying that to me because they wanted to give me somebody else? A man and woman came instead and they were nice but not that thorough. So it sounds from these reviews that crystal clean and cleaning concierge are the better service?

  9. nicoleb4 says:

    We used Valentina before as well and when she left NH she gave me her card for the new cleaning service she was doing with three numbers…one rings busy always like its out of service, one is answered by a woman who speaks no English and I’m rusty at best with Spanish so it didnt go too well and the other I got voice mail but didn’t leave a message.
    If anyone knows how to reach her please let me know. She is the best. We had the man and woman come twice now and they do not do justice to what Valentina used to do. Or if anyone knows someone else who is very good please let me know txs!

  10. Katie_Scarlett says:

    Nicole- I had a similar issue with Valentina. I now have a different chick, and I was also disappointed so I canceled service. Cleaning myself sucks though. I’m trying to figure out my next move.

  11. manolo says:

    Does anyone know of a cleaning service that uses the apt owner’s own cleaning pails, mops and supplies and that will scrub like its their own home??? Not asking too much but I need one ASAP… :mrgreen:

  12. jezebel says:

    Hey Does anyone know of a good reasonable cleaning service? I dont like Ragina’s…..I’ve tried Crystal….I looking for someone to come once a month.

    • jezebel says:

      never heard of them….

      In response to DEADMAU5 who said:

      Merry maids?

      • DEADMAU5 says:

        They clean my home in Chatham. Not sure if they travel here. There are some independents that people rave about locally though I am unsure of their contact info. My wife makes me clean the apt here though :(

        In response to jezebel who said:

        never heard of them….

  13. MyTwoCents says:

    I have been using a service by the name of “Clean Popo” after Regina’s Maids failed me. I like them a lot and have recommended them to two of my friends in town. Always on time and the girl that comes to my apartment has a great attitude. Cleaning is thorough and professional.

  14. jacko623 says:

    Check out Liberty Housekeeping (www.libertyhousekeeping.com). I use them and they’re fantastic – very friendly and very thorough.

  15. LookingForACleaner says:

    I booked Natural Housekeeping 4 times, and 3 of those times were disappointing – 2 of those times very disappointing. There were glaring oversights, such as the kitchen table not being wiped (with crumbs and stuck-on food left in clear sight), crumbs on the ground and on countertops, kitchen sink unwashed with crumbs and clumps of hair left in it. One time, a clump of hair and crumbs was left on the floor. One positive is that Natural Housekeeping’s staff is very responsive, both by phone and email. However, considering the cost is quite a bit higher than their competitors, the quality of cleaning is inexcusably subpar.

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