85 Responses to ** Is your Cablevision still slow? **

• 81. 0h7b0k3n0 January 24th 2010 - 21:55:35 |

  I’m not far from you and I see between 24 mbps and 36 mbps on a regular basis.

  In response to paradocks who said:

  Cablevision service is totally unacceptable in Hoboken. Never seen speeds above 4mbps here on 8th & Garden. Been told the “nodes” story a dozen times and nothing ever changes. I’ve complained so many times it’s clear they just don’t care.

  
  

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• 82. wiskeytango1 January 25th 2010 - 07:20:21 |

  I pay 164.00 for the pkg..phones were cutting out.picture on tv froze in the evening..mainly hallmark 191 and hbo at times..I was told by a rep to disconnect the cable wire and bottom black wire from the modem box for 20 seconds..phone is working fine as well as less problems with the tv..PC a bit faster..If that does not work you get a repair person down to you.tell them at no cost to you..They wacked me one time with service report (education) at 46 dollars.unbknown to me..You pay for a service you want that service..PS vios is no bargin..You drop out early u pay a penalty
  good luck

  In response to 0h7b0k3n0 who said:

  I’m not far from you and I see between 24 mbps and 36 mbps on a regular basis.

  
  

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• 83. pamster February 5th 2010 - 10:40:21 |

  We’re having horrible issues with Cablevision, too. Mostly with the internet, especially with streaming TV shows on the internet. How has FIOS been for you? Especially in regard to internet/streaming? (we’re at 3rd and willow)

  In response to jmikola who said:

  After my “Triple Play” deal ran out this month, I finally dropped ship and ordered FiOS for the coming year. The overloaded cable node in my segment of Hoboken (near 3rd/Bloomfield) has been an ongoing problem for a year, and phone complaints have never gone further than wasting my (and the CSR’s) time walking through a tech support script, or an unneeded modem replacement. If this problem is to actually to be resolved, I’d suggest people start writing letters to the executives or canceling their service – something to create a compelling argument for them to invest money in fixing their network infrastructure.

  Apart from the poor speeds, my first complaint about Cablevision resulted from the disconnect process, which is still ongoing.

  I took a vacation day last week and waited the afternoon for an appointment that never showed up and never even called my cell phone. During a coffee walk, I noticed one of their techs parked a few blocks from my apartment – curious if that’s the guy that should have showed up. Calling CV after 5pm for an explanation told me that the tech reported “no access” to my street-level, unlocked meter room. They then promised a return call from the truck dispatcher between 5-8pm (twice) to follow-up, and again I received no calls.

  Annoyingly, their automated system rescheduled an 11am appointment on the subsequent Tuesday without any confirmation on my part. That was another series of calls to move that to a Saturday, since I have no desire to gamble another vacation day.

  I imagine poor disconnect treatment is commonplace with any provider, but if the company is going to have a CSR read a pre-written script about valuing my future business as a return customer and expect me to take that seriously, they should really communicate that sentiment throughout the rest of their company.

  
  

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• 84. pamster February 5th 2010 - 10:44:52 |

  How is FIOS working out? Is there internet speed faster than Cablevision? Are you able to stream TV shows from the internet without problems? I’m having terrible problems with cablevision.

  In response to chrisjur who said:

  Timely topic for me.

  I’ve had enough with Cablevision as well and have a FiOS installation scheduled for tomorrow.

  I’m on 1st and Madison and the Internet has slowed to a crawl at times of the day over the last year. Channel changing on the TVs is a painful process. Sometimes the guide and menus systems are not usable.

  I run a fairly good sized technology company and am an engineering adjunct at Rutgers, so I’m a fairly technical guy. I have tried everything I can using multiple computers, routers, signal testers, etc. to get to the bottom of the problem over the past year. The bottom line is that there’s too many users and too narrow of a pipe, period. It’s not my computer (or the 5 computers in my house), as they’ve suggested. It’s not my WiFi, which they also have blamed. It’s just slow.

  
  

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• 85. pamster February 5th 2010 - 16:00:17 |

  Is this still working well for you? We mostly have problems streaming TV shows from the internet. Do you know if the amplifier will rectify that type of problem?

  In response to YipYap who said:

  It is not the cable box it is the signal.

  The cable guys around here are notorious for splitting up the wire too many times. Walk around town and look at the sloppy wiring and splitters on the poles and wires.

  Cablevision puts out a pretty weak signal as it stands to discourage theft, so the more the wire is split the more issues you will have in your building. The building I live in has one wire coming from the street and was split up a few times between all of the apartments.

  The Cable guy came and measured the signal then he went around and disconnected the six other wall outlets I have in my place. That fixed it but would only allow one TV to work properly, with the phone and the internet service. He was too damm lazy to do it right and run a new line from the street even though I was paying for two HD DVR boxes, the phone and internet service.

  Anyway the lazy bastard left after messing up my wiring, saying there was nothing he could do.

  I had enough of cablevision and their lazy techs so I took matters into my own hands and fixed it myself. I purchased a bi-directional cable amplifier at Radio Shack, reconnected my wall jacks to the amplifier and poof no more signal problems. The amplifier requires power has one input and four outputs.

  Check it here at Radio Shack.

  Anyone need a Christmas gift idea for a friend with choppy cablevision or weak internet signal?

  Well here you go.

  http://tinyurl.com/wuq93

  
  

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