Reader Mail: Beethoven’s Veranda

5/6/2009:

Here we go with another item from the “Reader Mail Bag…” (I have tons of letters piling up!)

Hoboken411 reader Ann was a bit upset about the quality of product (and service) at a local plant shop.

beethovens-verdana-hoboken-nj-millipedes-reader-mail

Millipedes invade Hoboken Residence!

“This past winter, I bought two houseplants for $150 from Beethoven’s Veranda (108 10th St.)

By February, there were millipedes crawling out of the potted soil and onto the floor. I called Bill, the owner of Beethoven’s Veranda and he reluctantly came and treated the plant with pesticide. But by March the millipedes were back, once again, crawling out of the plant pot. In case you don’t know anything about millipedes, their eggs, often found in soil, can take anywhere from 2 weeks to 6 months to hatch. It is obvious that a plant I purchased was riddled with millipede eggs from the start, so I called Bill again today and ask kindly that he replace it. This time, not only did he refuse, he rudely insisted the millipedes are my problem, not his, and hung up on me.

So to anyone shopping at Beethovens Veranda, buyer beware! They sell plants fraught with pests and refuse to consider the customer by providing little to no service. During these tough economic times who can afford to feed uninvited multi-legged visitors when it’s hard enough to feed your own family?”

Hoboken411 Note: While I’ve only used this business once (I bought a 3 foot Xmas tree years back – and it turned brown in a couple days, despite sufficient watering – was told to “replant it.”) But I see the shop flowing with customers all the time. Perhaps these were just anomalies?

What were your experiences at Beethoven’s Verdana? Share your comments below!

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12 Comments on "Reader Mail: Beethoven’s Veranda"

elainetyger
Member
elainetyger

We’ve bought flowers for our outside pots several times from there and have had only the best experiences. There are a friggin million centipedes and such in our yard, but they were already there. I don’t bring plants in the house because I don’t want the unavoidable dirt and insects inside.

escaped68
Member

My neighbor works p/t in a nursery and he told most places guarantee big plants and trees for 1 year, the method to their maddness is most big plants and trees make it through the 1st year and secondly very few people save the reciepts for a year.

doyle_brogan
Member
doyle_brogan

I’d love to hear the other side of the story; i find it hard to believe that this woman was as pleasant as she described and was hung up on. And who buys two houseplants for $150 and is worried about feeding her family?

i live around the corner from BV and always receive friendly greetings and a smile. i also bought a christmas tree there this winter and it lasted the season quite well.

In response to escaped68 who said:
My neighbor works p/t in a nursery and he told most places guarantee big plants and trees for 1 year, the method to their maddness is most big plants and trees make it through the 1st year and secondly very few people save the reciepts for a year.

mooshu
Member
mooshu

Oh, no! Critters have slithered out of soil and right into the vision of a delicate little flower’s eyes.

:: Sarcasm off ::

Hey, reader? WELCOME to planet Earth, where gardening presents one with ants, millipedes, worms, caterpillars and a vast array of bugs yet to be identified. I garden with my bare hands for hours– I should know.

Beethoven’s Veranda is truly a fantastic business with an honest and kind staff. And it’s really a shame that people who have no idea of what they’re talking about complain about the place.

Rock on, BV.

amy411
Member
amy411

I appreciate that fact that people feel that the staff was honest and kind. I was one of the employees at this store for about a year. I loved caring for the plants and helping the customers.

However, the employers were probably the worst I’ve ever had in my life. No bathroom on site. Cold in the winter. Hot in the summer. I (and everyone else who worked here) were unable to take breaks (ever) AND not being paid for that extra time (perhaps labor law violations), etc. And the article describes Bill being rude. Unfortunately, this sounds like Bill. As employers, I would say they were the most inconsiderate. The job was VERY hard physical work. I don’t mind working hard, but no consideration on top of this is where I draw the line.

In response to mooshu who said:
Oh, no! Critters have slithered out of soil and right into the vision of a delicate little flower’s eyes.

:: Sarcasm off ::

Hey, reader? WELCOME to planet Earth, where gardening presents one with ants, millipedes, worms, caterpillars and a vast array of bugs yet to be identified. I garden with my bare hands for hours– I should know.

Beethoven’s Veranda is truly a fantastic business with an honest and kind staff. And it’s really a shame that people who have no idea of what they’re talking about complain about the place.

Rock on, BV.

murph
Member
murph

Dunno for sure about this place, but almost all garden stores and nurseries have an ironclad no-return policy, and generally take no responsibility for plants once they leave the store. Otherwise they’d be full of people trying to return the plant that died because they didn’t water it.

If this owner came back once a few weeks or months after they bought it, that’s going out of the way for a garden store. From his point of view, there’s no way to tell where those millipedes came from; the customer could have put them out for sun on the fire escape and caught an infestation.

And FWIW, owning a plant requires work, it’s a living thing. They don’t come with maintenance contracts. Sometimes they get sick, or the soil goes bad, or they get bugs, and you have to nurse them back to health. The responsibility is part of the fun.

andynnj
Member
andynnj

Actually, any reputable garden center has the exact opposite policy than the one you claim. One year is pretty common.

In response to murph who said:
Dunno for sure about this place, but almost all garden stores and nurseries have an ironclad no-return policy, and generally take no responsibility for plants once they leave the store. Otherwise they’d be full of people trying to return the plant that died because they didn’t water it.

If this owner came back once a few weeks or months after they bought it, that’s going out of the way for a garden store. From his point of view, there’s no way to tell where those millipedes came from; the customer could have put them out for sun on the fire escape and caught an infestation.

And FWIW, owning a plant requires work, it’s a living thing. They don’t come with maintenance contracts. Sometimes they get sick, or the soil goes bad, or they get bugs, and you have to nurse them back to health. The responsibility is part of the fun.

homeworld
Member

I bought a small tree at Lowe’s for less than $40… It came with a 1 year warranty, which I didn’t need to use since it didn’t die.

In response to murph who said:
Dunno for sure about this place, but almost all garden stores and nurseries have an ironclad no-return policy, and generally take no responsibility for plants once they leave the store. Otherwise they’d be full of people trying to return the plant that died because they didn’t water it.

If this owner came back once a few weeks or months after they bought it, that’s going out of the way for a garden store. From his point of view, there’s no way to tell where those millipedes came from; the customer could have put them out for sun on the fire escape and caught an infestation.

And FWIW, owning a plant requires work, it’s a living thing. They don’t come with maintenance contracts. Sometimes they get sick, or the soil goes bad, or they get bugs, and you have to nurse them back to health. The responsibility is part of the fun.

oceanbloo
Member
oceanbloo

It’s “Veranda” not “Verdana”…

The stuff looks nice, but I find it quite a bit more expensive than other places.

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