What happened to Dunkin’ Donuts?

4/23/2009:

I used to be a huge fan of Dunkin’ Donuts coffee in Hoboken. But something happened to the quality over the past several months – and I’m not alone with that sentiment.

Cutting corners?

dunkin-donuts-coffee-not-good-anymore.jpgLast year – my caffeinated beverage of choice at DD was usually a Hazelnut coffee with skim milk. I started noticing something off-base towards the end of the year, but I chalked it up as my imagination, or dying taste buds.

But over the past few months – Hoboken411 has received no less that 30 emails regarding the declining “quality” of the coffee. I also noticed it much more when I quit using artificial sweetener – so much that I stopped going to Dunkin’ (unless in a bind late at night). The general complaints are “weak,” and “lacking flavor.”

I brought it up with one of the owner/managers in town. I suspected that perhaps the weights and measurements of the grinders may have been off, or the machines were clogged, or the water supply was tainted in some way. He assured me all equipment was in proper working order.

So what can possibly be wrong?

I’ve spoken with many people personally, and am certainly not the only one that feels this way. Many folks notice the change (see? “change” isn’t always such a great buzzword!)

But on the other hand, another 411 reader – who uses the beans at home – says the coffee tastes like it always had – very good… So what can it be?

My theories:

  • Dunkin’ Donuts “corporate” has changed the bean supplier or growing process.
  • The coffee on the shelves is from a different lot, warehouse or supplier.
  • They’re cheating on the weights (for economic reasons).
  • They care more about sandwiches, pizza and other gimmicks, and have forgotten one of their original selling points.

Keep in mind – my two DD’s are on 7th and 12th streets – and cannot speak for any other locations.

Have you noticed a change?

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35 Comments on "What happened to Dunkin’ Donuts?"

matt_72
Member

[quote comment=”152249″][quote comment=”150955″]have any of you coffee store patrons tried Chock full o’nuts store downtown? this company hase been selling coffee to the public at lunch counter since 1926 and has been selling canned ground coffee since the 50’s…just wondering if their cups of coffee are any better?[/quote]

Is this also an imposter’s post? ST, your real argument should be about how Obama is behind the decline in DD taste.[/quote]

I think it is more Chavez & his drug running buddies across the border in Columbia. They keep sending us crappy beans because they no like us 😉

Litteredboken
Member
Litteredboken

[quote comment=”150955″]have any of you coffee store patrons tried Chock full o’nuts store downtown? this company hase been selling coffee to the public at lunch counter since 1926 and has been selling canned ground coffee since the 50’s…just wondering if their cups of coffee are any better?[/quote]

Is this also an imposter’s post? ST, your real argument should be about how Obama is behind the decline in DD taste.

fishguy
Member
fishguy

I do not know if this information is accurate but it seems possible. I was complaining about Dunkin’s coffee quality being very inconsistent recently and that I pretty much pass them by rather than risk another crappy cup. It turns out that this guy used to work with DD and he told me that the stores now have the option of buying the real deal OR a cheaper blend of ccffee and that many stores have made the change. With the tremendous reputation that they have built for great coffee,it would be a shame if this is true.

MF
Member

[quote comment=”151226″]Chock full o, Nuts is usually a good cup of coffee, but for some reason my experience is it is not hot enough. This can be a real problem when you are trying to make a cup last 30-45 minutes.[/quote]

agree, and agree.

and there aren’t many locations. (and the hoboken one is closed on sundays). there used to be one right in herald square on that little “island” where the steps to the PATH and subway are, which is a perfect on-the-go-to-work location, but now it’s some other outfit.

plywood
Member
plywood

Chock full o, Nuts is usually a good cup of coffee, but for some reason my experience is it is not hot enough. This can be a real problem when you are trying to make a cup last 30-45 minutes.

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