Josh & Ive’s botches breakfast

2/8/2009:

In case you were thinking of heading over to Josh & Ive’s “Bagel Smashery” (918 Willow) – you can read about one Hoboken resident’s experience this weekend:

josh-and-ives-hoboken-breakfast-burrito.jpg

Reader Mail: You call that breakfast?

“I know what a wonderful crusader you are for your fellow hobokenites, which is why I figured I would share this interesting yet sadly comical story with you.

My boyfriend and I ordered “breakfast burritos” from Josh & Ives this morning. It is worth mentioning this is an establishment we have ordered breakfast from previously without much ado. Forty-five minutes after our order was placed, we get ready to dive into our highly anticipated burritos, only to find that Josh & Ives decided to leave the breakfast out of them. Instead of giving us the usual eggs and hash browns (per their breakfast menu) with our additional toppings, they gave us 1 tortilla with only jalapenos, cheese, hot cherry peppers and sausage and another with just cheese and avocado.

When we called to complain, and mind you this is why I hate dealing with some Hoboken business owners, the owner had the audacity to defend himself saying that we needed to specify that we wanted eggs and cheese in a breakfast burrito. Because according to him, on the menu there is a “basic breakfast burrito” with eggs and hash browns plus the option of added toppings as well as a different “breakfast burrito” with……….? Apparently, nothing that is related to breakfast. My mistake, indeed.

I’m still failing to see where we, as the customers, went wrong. I simply connected the required dots on the menu. I am having a bit of Seinfeld episode deja vu, as who in their right mind would order a breakfast burrito minus the eggs and potato which is the very foundation of such a breakfast treat? Would it not be fair to say that anything without those items would and could NOT be billed as a breakfast burrito but instead a regular burrito? (If even that) I know very few people who eat a tortilla filled with only toppings for breakfast. (With the exception of myself after this miserable morning)

For the final kicker, we got no apology nor was there any offer of restitution for the offense. I feel like this is such a common occurrence in Hoboken business dealings, “this” being: the customer is always wrong. It is a wonder some of these places can stay in business.

Sincerely,

Breakfast Deprived”

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71 Comments on "Josh & Ive’s botches breakfast"

Kristy
Member
Kristy

In response to the OP… I am a current business partner in Josh and Ive’s. We sincerely apologize for your bad experience in ordering breakfast with us. While I was not in the shop that day, I do understand that the on duty manager offered to redeliver wraps to you. If this is incorrect, I apologize again.

As stated by other posters, we do our best in this industry to hire attentive employees. We expect them to perform their jobs with or without the boss present. If they can’t live up to our expectations, then we start the search again. There is a high turnover of employees, mostly because we want to make sure the customer is served properly.

Please note also that this would be better handled coming directly to us. We are more than happy to accomodate your needs as a customer, and we strive to keep the customer happy.

Stpaddygirl
Member

So are you hiring?

In response to Kristy who said:
In response to the OP… I am a current business partner in Josh and Ive’s. We sincerely apologize for your bad experience in ordering breakfast with us. While I was not in the shop that day, I do understand that the on duty manager offered to redeliver wraps to you. If this is incorrect, I apologize again.

As stated by other posters, we do our best in this industry to hire attentive employees. We expect them to perform their jobs with or without the boss present. If they can’t live up to our expectations, then we start the search again. There is a high turnover of employees, mostly because we want to make sure the customer is served properly.

Please note also that this would be better handled coming directly to us. We are more than happy to accomodate your needs as a customer, and we strive to keep the customer happy.

brian_g
Member
brian_g

I would like to echo the kudos for Turning Point. I have never had a bad experience there and I’ve gone countless times.

One suggestion for TP I have, though, would be perhaps to have some sort of Ferry special. I think a lot of people would stop in to TP if they missed their boat and had 20 minutes to kill if they thought that they could get a meal and be able to catch the next boat.

jscirish27
Member
jscirish27

Kirk,
From one industry professional to another, I think TP is great. Unfortunately, for all of us in the business, there is a segment of the dining population that you will never make happy. They don’t dine out because they enjoy the food or the experience, but because they are miserable in their own lives and want to “lord” what little power they have over us “underlings” in the food service industry. They don’t get attention from their spouses, bosses, friends, etc. and thus come to establishments like yours and mine to get their fix. They send food back, complain about the wait, the service, the temperature of the room, the check and try to treat the staff like personal servants. All the while we serve them with a smile. Don’t sweat it Kirk. As long as you do the right thing, your place will continue to be the success that it is.

strand tramp
Member
strand tramp

i’m impressed at how clean the place always seems to be. i say jack the prices up another 15% and eliminate a few items…that should get rid of some of the more annoying customers and allow me to get a table sooner!

TPBBL
Member
TPBBL

[quote comment=”136953″]Kirk,

You’re doing a hell of a good job in a town full of whiners, bitchers and moaners. As I’ve said on numerous occasions, I have yet to have a bad experience at Turning Point with the possible exception of having to endure the oafish behavior of loutish parents who either can’t or simply refuse to reign in their out-of-control brats.

Food is great, service is great, Turning Point is great. Hoboken would be a better town if we had more places that were half as well run as TP. Don’t ever forget that.

Thanks,[/quote]

Always nice to get compliments Thx emarche 😀

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