Josh & Ive’s botches breakfast
In case you were thinking of heading over to Josh & Ive’s “Bagel Smashery” (918 Willow) – you can read about one Hoboken resident’s experience this weekend:
Reader Mail: You call that breakfast?
“I know what a wonderful crusader you are for your fellow hobokenites, which is why I figured I would share this interesting yet sadly comical story with you.
My boyfriend and I ordered “breakfast burritos” from Josh & Ives this morning. It is worth mentioning this is an establishment we have ordered breakfast from previously without much ado. Forty-five minutes after our order was placed, we get ready to dive into our highly anticipated burritos, only to find that Josh & Ives decided to leave the breakfast out of them. Instead of giving us the usual eggs and hash browns (per their breakfast menu) with our additional toppings, they gave us 1 tortilla with only jalapenos, cheese, hot cherry peppers and sausage and another with just cheese and avocado.
When we called to complain, and mind you this is why I hate dealing with some Hoboken business owners, the owner had the audacity to defend himself saying that we needed to specify that we wanted eggs and cheese in a breakfast burrito. Because according to him, on the menu there is a “basic breakfast burrito” with eggs and hash browns plus the option of added toppings as well as a different “breakfast burrito” with……….? Apparently, nothing that is related to breakfast. My mistake, indeed.
I’m still failing to see where we, as the customers, went wrong. I simply connected the required dots on the menu. I am having a bit of Seinfeld episode deja vu, as who in their right mind would order a breakfast burrito minus the eggs and potato which is the very foundation of such a breakfast treat? Would it not be fair to say that anything without those items would and could NOT be billed as a breakfast burrito but instead a regular burrito? (If even that) I know very few people who eat a tortilla filled with only toppings for breakfast. (With the exception of myself after this miserable morning)
For the final kicker, we got no apology nor was there any offer of restitution for the offense. I feel like this is such a common occurrence in Hoboken business dealings, “this” being: the customer is always wrong. It is a wonder some of these places can stay in business.