Tarragon responds to customer debacle
In response to the original customer letter below – Tarragon Corp. sent Hoboken411 this message to be posted here:
Will assist to the best of their ability
“Tarragon Corp. values its customers and future residents. We strive to do everything we can to ensure that their residential needs are met with superb amenities, the comforts of home and top of the line finishes. We understand that the delay has caused an inconvenience for some of our new residents. 800 Madison is currently awaiting necessary documents for the Certificate of Occupancy, which legally gives Tarragon the required approval to let residents move into the building. Tarragon will assist those who unfortunately may have been inconvenienced to the best of its ability. Please call the property directly toll free (888) 461-0416 to discuss your individual situation.”
Do you think it’s OK for “mega” real estate developers like Tarragon to string customers along?
Read below what one frustrated reader has to say about an ongoing experience (she sent the letter to Mayor Roberts – copying Hoboken411 and ABC News):
How bad is Tarragon lying to us?
“My husband and I recently signed a lease for the 800 Madison apartment building owned by Tarragon Corp. Our lease began on December 1, 2008, and we have not been allowed to move in due to the CO failure. We have been told by the 800 Madison rental office that they will be getting their CO today, but the city has confirmed that they have yet again failed. We are now trying to cancel our lease due to this, but have been told that they will not refund our deposit. The company has already broken our lease by not letting us move in on December 1, 2008.
The 800 Madison apartment building was scheduled to open in November 2008, and this is the third time our move – in date has been changed. As of now, we have no where to live and only 24 hours to find an alternative housing arrangement. Many other tenants also face homelessness due to Tarragon Corp’s lies.
We have suspicion that Tarragon Corp has illegally spent our deposit money, and does not have the funds to refund it. I know many other tenants are in the same situation, and I would like to see action taken against this company.”