Natural Housekeeping

clean

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Description – “Pamper your home this season with an alternative service that contributes to promoting a safer and healthier home environment. Make your family and pets happy by having your home cleaned with the use of natural plant-based products, essential oils, steam cleaning and highly trained housekeepers. You deserve a quality cleaning each time. See and smell the difference! ”
Services – Alternative packages just right for you; carpet cleaning; laundry service; and much more. We provide all cleaning supplies. . Service in Hoboken and surroundings
Website – www.naturalhousekeeping.com
Address –
306 Madison St., Hoboken, NJ 07030
Telephone – 201-420-7657

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25 Comments on "Natural Housekeeping"

cmoney
Member
cmoney

BAIT-AND-SWITCH RIP-OFF: After a good enough first experience based on two hours worth of cleaning a couple of months ago, I requested three hours this time around to prepare for a big party the following day. Less was cleaned this time around than the first time. They obviously wanted to make a good first impression. This time, the housekeeper did not clean ANY of the glass in the rooms I asked to be cleaned. None of the glass or chrome in the bathroom was cleaned, nor was the tub / shower area. The mirrors were not cleaned. The pair of glass console tables in the dining room were not cleaned. The range in the kitchen was not cleaned. The countertops were streaky. The marble bar and marble coffee tables were not cleaned. I paid $148.40 for this “service”. What did the housekeeper do for three hours? Probably spent half the time on her smartphone.

After explaining all of this, they asked me take photos. So I did. They never offered to send anyone back. Without any discussion they issued a $20 refund. I then complained about the refund and they told me THEY thought it was fair. Oh, is that how it works? I thought it was about the customer being satisfied.

Take your business elsewhere. The cleaning service is inconsistent at best and the customer service, if you have a problem, is terrible.

LookingForACleaner
Member
LookingForACleaner

I booked Natural Housekeeping 4 times, and 3 of those times were disappointing – 2 of those times very disappointing. There were glaring oversights, such as the kitchen table not being wiped (with crumbs and stuck-on food left in clear sight), crumbs on the ground and on countertops, kitchen sink unwashed with crumbs and clumps of hair left in it. One time, a clump of hair and crumbs was left on the floor. One positive is that Natural Housekeeping’s staff is very responsive, both by phone and email. However, considering the cost is quite a bit higher than their competitors, the quality of cleaning is inexcusably subpar.

Natural Housekeeping
Member
Natural Housekeeping
Hello Gloria Huang, I am sorry that you seem to be disappointed in your cleanings with us. Natural Housekeeping works very hard to ensure that all of our customers receive a professional and quality cleaning each time they receive housekeeping services from us. On each occasion a complaint has been made, Natural Housekeeping has responded accordingly and taken care of you. Our Guarantee states, “If for any reason you are not fully satisfied with your cleaning, please call or email us within 24 hours of your services and your housekeeper will return to your home at no additional cost to you. We value your continued services with Natural Housekeeping.” We offered to return your personal housekeeper to you however you already cleaned the surfaces which you mentioned were left undone. I have partnered with Candida, your personal housekeeper and this is what she informed us via email to share with you: “I’m sorry to hear that you were disappointed with my services. I follow a list that you provided me with, completing cleaning on the kitchen counter tables. After doing so, I mopped the floors twice. I know for a fact that there was no food left over on the floors. When I was cleaning by the entrance or main door of the apartment, I did clean by where the shoes area is, removing them and putting them back in place. I consider myself to be a very responsible person. When I receive an assignment from Natural Housekeeping, I pride… Read more »
BklynHobo
Member

I am surprised to see this. I have been using them for 3 years and really never had a bad service. There are differences between the cleaners for sure, but all have been acceptable in my experience. Hopefully they came back to address your concerns. [quote comment=”216860″]I booked Natural Housekeeping 4 times, and 3 of those times were disappointing – 2 of those times very disappointing. There were glaring oversights, such as the kitchen table not being wiped (with crumbs and stuck-on food left in clear sight), crumbs on the ground and on countertops, kitchen sink unwashed with crumbs and clumps of hair left in it. One time, a clump of hair and crumbs was left on the floor. One positive is that Natural Housekeeping’s staff is very responsive, both by phone and email. However, considering the cost is quite a bit higher than their competitors, the quality of cleaning is inexcusably subpar.[/quote]

pickles
Member
pickles

We used Natural Housekeeping when we moved out of our last apartment–they were awesome. We’re moving again next week and we’ll be using them again. They’re very nice and they do a great job.

BklynHobo
Member

So it took me long enough, but I finally tried these folks last week. They did a great job, and I would recommend them to anyone. Reasonable price and very nice people. I am gonna start scheduling them on at least a monthly basis. Thanks again for the recommendation!

Katie_Scarlett
Member

I hope you like them.

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